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O2C Analyst Export Customer Service with Hungarian

Elanco Solution Center

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Elanco Solution Center

rondo Daszyńskiego 2B

Wola

Warszawa

Your responsibilities

• Be seen as a “go-to” information resource for O2C Export Supply Chain queries, including understanding and applying the basics of export business (tenders, ICC, Incoterms, bid and performance bonds, Letters of Credit, etc)

• Effectively manage the day-to-day Export operational environment from timely and accurate order placement, fulfillment, collections, payment applications, returns, disputes, adjustments, etc.

• Review key metrics & communicate to stakeholders to ensure KPIs are being met

• Support global/regional O2C projects with influence on accurate, efficient & compliant export business operations

• Support the overall O2C Supply Chain Management Export team by demonstrating flexibility in providing cover for team members and training of new team members

Our requirements

Skills & Capabilities:

• Ability to handle complexity and utilize analytical skills, with attention to detail

• Ability to proactively & effectively analyze & resolve problems

• Ability to effectively prioritize and complete key tasks and deliverables

• Focus on measuring & improving our customer’s experience

• Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively

• Demonstrate excellence in all interactions with our internal customers & business partners

• Actively work and communicate effectively with both internal and external business partners of all levels & disciplines: with the core team members, internal customers/business partners, and external LSP/CMO team members to build effective working relationships

• Ability to work in high volume/fast paced environment

• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

• Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

• Operational awareness of all applicable Sox & Operational controls for your area

• Build and maintain a strong knowledge of Elanco product lines within the market

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

• Actively work with the core team members & Global O2C team to drive improvements for processes

Requirements:

• University degree (or equivalent work experience)

• Experience in O2C function with knowledge of supply chain management export business and experience in identifying and delivering process change would be an asset

• Fluency in English and Hungarian is a must

• Experience with SAP O2C Module would be an asset

• Interaction Client Phone system

• Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint

What we offer

  • Career at one of the leading global animal healthcare companies.

  • Open and inclusive environment which is supportive and welcoming of all diversity strands .

  • Friendly environment supporting life-work balance.

  • Flexible working hours.

  • Extra days off.

  • Sports card (Multisport), private medical care (Luxmed), life insurance, Employee Referral Program.

  • Pro-animal environment.

Purpose:

The incumbent in this position will be responsible to support the management and control of the end-to-end Export business to ensure supply to distributers and our customers is maintained at the highest level.