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Oferta pracy
O2C Operations Performance Manager
GSKAbout the company
- PoznańPoznań, Greater Poland
- offer expired 3 years ago
- contract of employment
- full-time
- manager / supervisor
- remote recruitment
Your responsibilities
- Manage GSK O2C operations for Pharma Business or Consumer Business (performance, development and talent conversations) and drive alignment, including GSK Operations Centre (GOC), to deliver together agreed GSK & GFS priorities & objectives
- Ensure that the O2C strategy is aligned to the broader GSK & GFS strategies
- Drive improvement to the end to end O2C service delivery including regional and local activities such as credit risk management, cash application, deductions management, collections and disputes management, compliance, working capital and month end management reporting at Europe Regional level – through GSK team and leveraging GOC servicing Pharma or Consumer markets, balancing quality, cost & customer experience
- Drive the stabilization of services in the O2C Service delivery locations, applying ADP methodology and structure to avoid “firefighting” approach and to support lead KPIs – Focus on activities to be carried ahead of change
- Setup direction and inspire people
- Define and deploy key projects, initiatives and O2C roadmap with Operations and Global Process Owner teams, to address performance gaps and continuously improve the effectiveness and efficiency of service delivery by anticipating trends and changes but also thinking through plans and alternatives, driving AAR sessions impacting the overall organization, deployment of technology and improvement program
- Identify and deploy plans to develop necessary capabilities within O2C Operations teams
- Ensure that risk mindset is embedded in all teams and that risks are appropriately identified, monitored, managed and escalated where necessary, leveraging existing GFS Risk governance (risk register, RMCB, etc.)
- Act as an escalation point for service issues raised - ensure that end to end service is fit for purpose and that important organizational issues which are overlooked, minimized or ignored, can have the right level of attention and resolution from Process Improvement Experts and BPO
- Manage relationship with GSK senior stakeholders, Genpact lead and gather formal and informal feedback from customers and stakeholders through customer boards, interviews, VOC or surveys
Our requirements
- Bachelor’s degree
- Over 5 years’ experience in managerial position in and outside O2C
- Strong sales Order to Cash experience in multi-products and Shared Service Centre set up + Outsourcing
- Experience in migration from multiple ERP system to single standard systems
- Experience in engaging with senior business leaders
- Defining and sharing strategy
- Guidance and support to business organization
- Fluent English (C1) essential
- Experience in SAP preferable
What we offer
- We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class
- Career with purpose - whatever it is you’re doing, you’ll be sharing in our mission to improve the quality of human life, by enabling people to do more, feel better and live longer
- Contributing to creation of development strategy for the set financial department
- Leading key projects regarding to set financial area
- Competitive salary, annual bonus plan
- Healthcare benefits (medical care, life insurance, pension scheme, sports card, recreation allowance, social fund, preventive healthcare services)
- Career at one of the leading global healthcare companies
- Supportive & friendly working environment
- Corporate culture based on our values: patient focus, integrity, respect and transparency
Benefits
- leisure zone
- extra social benefits
- holiday funds
- charity initiatives
- one shorter working day
- life Insurance
- sport and recreation cards
- annual bonus
- canteen for employees at site (with discounts)
- flexible working options available for most positions
Over 300 employees have already joined the ranks of the new financial centre, whose headquarter is located in Poznan.
The Polish financial centre is a part of GSK global operating model, responsible for serving the European region. Two similar hubs, responsible for serving the Americas, as well as for Asia and Australia, are located in Costa Rica and Malaysia respectively. Our regional finance hubs will be centres of expertise that will work together as one finance team to share best practice and knowledge, working closely with other markets and colleagues from our global headquarters in London.
Currently, we are looking for experienced candidates for the position of O2C Operations Performance Manager. Please find details below. If you are interested in the role – apply and join our GSK Finance Hub – Europe!
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O2C Operations Performance Manager, Poznań