FRESENIUS MEDICAL CARE SSC SP. Z O.O.

O2C Process Manager

FRESENIUS MEDICAL CARE SSC SP. Z O.O.O firmie

FRESENIUS MEDICAL CARE SSC SP. Z O.O.

plac Nowy Targ 28

Wrocław

Fresenius Medical Care Shared Service Center

is seeking candidates for the position:
O2C Process Manager

About Us

Fresenius group is one of the world’s leading healthcare companies, with over 270,000 employees in more than 100 countries around the globe. Four highly successful business segments among which the biggest one is Fresenius Medical Care - the world’s leading provider of products and services for people with chronic kidney failure.
 
Our Center provides finance and accounting services for Fresenius Medical Care, as the only Fresenius Shared Service Center in Europe. We are dynamic working environment, which enable a lot of space for future development and gives opportunity to take part in interesting projects.

Responsibilities:

Key Responsibilities and General Accountabilities:

Service Delivery
  • Contribute, as required to the development of service level agreements for AR
  • Monitor performance of assigned work team(s) against AR performance/quality standards defined in relevant service level agreements
  • Identify opportunities for improving the efficiency and/or effectiveness of AR transaction processing working with the O2C team leads.
  • Assist with implementing initiatives, as agreed with the SSC Director, for improving the efficiency and/or effectiveness of AR transaction processing
  • Contribute to cross-process performance improvement initiatives as required
  • GPO-global process owner. Responsible for cooperation with other SSC’s within the group and for process standardization and automation
Team Supervision
  • Day to day management of assigned team(s) of AR clerks, ensuring they are deployed in accordance with operational requirements
  • Set clearly defined performance objectives for assigned O2C team, ensuring appropriate alignment with performance/quality standards defined in relevant service level agreements
  • Monitor performance, against agreed objectives, of assigned O2C team leads and clerks, taking corrective action to improve individual performance as necessary
  • Provide technical guidance and support to team members as required
  • Induct new members of assigned work team(s), ensuring they are all provided with necessary training in AR policies and procedures
  • Participate in recruitment of O2Cteam leads and clerks as required
Technical Standards
  • Ensure O2C team members within assigned work area(s) maintain appropriate levels of technical competence
  • Contribute, as required, to the maintenance and updating of AR processes and procedures
  • Ensure, in collaboration with O2C team leads, compliance with relevant statutory requirements
  • Ensure compliance with internal operating and control procedures for AR process
Delivery
  • Review and approve reports or requests such as blocking / unblocking invoices and customers
  • Raise queries with couriers and banks as required
  • Review and ensure accuracy and quality or revenue reconciliations
  • Manage difficult queries from countries
  • Manage country relationship and communication on customer credit terms, cash collection and monitoring bad debt exposure

Requirements:

  • Excellent understanding of, and experience in Accounts Receivable Finance processes and process improvement
  • Strong understanding of accounting principles (IFRS)
  • Very good knowledge of SAP module FI-SD
  • Very good knowledge of Microsoft Office, knowledge of workflow solution beneficial
  • Excellent English language skills
  • Strong managerial and leadership skills
  • Customer focus (internally) and management
  • Analyzing information and identifying trends or areas of risk exposure
  • Experience in supervising teams in shared services environment
  • Communicate effectively, at all levels, both externally and within the finance community
  • Operate in an international, dynamic, fast moving and changing environment
  • Manage and monitor performance against service level agreements
  • University degree in economics / finance with major in Accounting or equivalent qualification / work experience
  • At least 5-7 years experience of supervising staff within Accounts Receivable process, other core financial process, within complex, large volume environment
  • Extensive experience of working in a Shared Services Center, within complex, large volume environment
  • Experience of negotiating, and managing performance against, service level agreements
  • Experience in transitioning accounting activities into a Shared Service Center environment (creation of desktop procedures, work shadowing, etc.)
  • Good understanding of the health care industry preferable
  • Willingness to travel

What we offer:

  • Attractive benefits package: private medical healthcare with travel insurance, Multicafeteria, social fund, recognition program, trainings and development opportunities, language courses and post-graduates studies subsidizing, covered bicycle parking, fruits in the office, integration events
  • Stable employment conditions
  • Excellent learning possibilities
If you are interested please send your CV via Apply button

If you agree to use your application also in other recruitment processes, please include the following statement in your application: “I hereby authorize Fresenius Medical Care SSC Sp. z o.o. to process my personal data included in my job application also for the needs of future recruitment processes in accordance with the Personal Data Protection Act dated 29.08.1997

About Us

Fresenius group is one of the world’s leading healthcare companies, with over 270,000 employees in more than 100 countries around the globe. Four highly successful business segments among which the biggest one is Fresenius Medical Care - the world’s leading provider of products and services for people with chronic kidney failure.
 
Our Center provides finance and accounting services for Fresenius Medical Care, as the only Fresenius Shared Service Center in Europe. We are dynamic working environment, which enable a lot of space for future development and gives opportunity to take part in interesting projects.
O2C Process Manager

Responsibilities:

Key Responsibilities and General Accountabilities:

Service Delivery
  • Contribute, as required to the development of service level agreements for AR
  • Monitor performance of assigned work team(s) against AR performance/quality standards defined in relevant service level agreements
  • Identify opportunities for improving the efficiency and/or effectiveness of AR transaction processing working with the O2C team leads.
  • Assist with implementing initiatives, as agreed with the SSC Director, for improving the efficiency and/or effectiveness of AR transaction processing
  • Contribute to cross-process performance improvement initiatives as required
  • GPO-global process owner. Responsible for cooperation with other SSC’s within the group and for process standardization and automation
Team Supervision
  • Day to day management of assigned team(s) of AR clerks, ensuring they are deployed in accordance with operational requirements
  • Set clearly defined performance objectives for assigned O2C team, ensuring appropriate alignment with performance/quality standards defined in relevant service level agreements
  • Monitor performance, against agreed objectives, of assigned O2C team leads and clerks, taking corrective action to improve individual performance as necessary
  • Provide technical guidance and support to team members as required
  • Induct new members of assigned work team(s), ensuring they are all provided with necessary training in AR policies and procedures
  • Participate in recruitment of O2Cteam leads and clerks as required
Technical Standards
  • Ensure O2C team members within assigned work area(s) maintain appropriate levels of technical competence
  • Contribute, as required, to the maintenance and updating of AR processes and procedures
  • Ensure, in collaboration with O2C team leads, compliance with relevant statutory requirements
  • Ensure compliance with internal operating and control procedures for AR process
Delivery
  • Review and approve reports or requests such as blocking / unblocking invoices and customers
  • Raise queries with couriers and banks as required
  • Review and ensure accuracy and quality or revenue reconciliations
  • Manage difficult queries from countries
  • Manage country relationship and communication on customer credit terms, cash collection and monitoring bad debt exposure

Requirements:

  • Excellent understanding of, and experience in Accounts Receivable Finance processes and process improvement
  • Strong understanding of accounting principles (IFRS)
  • Very good knowledge of SAP module FI-SD
  • Very good knowledge of Microsoft Office, knowledge of workflow solution beneficial
  • Excellent English language skills
  • Strong managerial and leadership skills
  • Customer focus (internally) and management
  • Analyzing information and identifying trends or areas of risk exposure
  • Experience in supervising teams in shared services environment
  • Communicate effectively, at all levels, both externally and within the finance community
  • Operate in an international, dynamic, fast moving and changing environment
  • Manage and monitor performance against service level agreements
  • University degree in economics / finance with major in Accounting or equivalent qualification / work experience
  • At least 5-7 years experience of supervising staff within Accounts Receivable process, other core financial process, within complex, large volume environment
  • Extensive experience of working in a Shared Services Center, within complex, large volume environment
  • Experience of negotiating, and managing performance against, service level agreements
  • Experience in transitioning accounting activities into a Shared Service Center environment (creation of desktop procedures, work shadowing, etc.)
  • Good understanding of the health care industry preferable
  • Willingness to travel

What we offer:

  • Attractive benefits package: private medical healthcare with travel insurance, Multicafeteria, social fund, recognition program, trainings and development opportunities, language courses and post-graduates studies subsidizing, covered bicycle parking, fruits in the office, integration events
  • Stable employment conditions
  • Excellent learning possibilities
If you are interested please send your CV via Apply button

If you agree to use your application also in other recruitment processes, please include the following statement in your application: “I hereby authorize Fresenius Medical Care SSC Sp. z o.o. to process my personal data included in my job application also for the needs of future recruitment processes in accordance with the Personal Data Protection Act dated 29.08.1997

Fresenius Medical Care Shared Service Center

is seeking candidates for the position:

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