Onsite Customer Support Technician IT
KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
Technologies we use
About the project
Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.
•Handles end user requests for hardware and software for supported clients.
•Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.
•Updates assigned problem tickets.
•Escalates issues as appropriate.
•Tracks and maintains site documentation, configurations, and maintenance.
•Completes special assignments and project work as needed.
•May contribute to desktop/laptop software evaluations and upgrades.
•May interface with third party vendors to resolve certain hardware/software issues.
•Other duties as assigned.
Job Level Specifications:
•Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
•Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
•Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
•Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
•Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
Typically 3+ years with bachelor's or equivalent.
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
What we offer
Sport card and private medical care
Office in high class building
Professional initial and development trainings
Dog friendly environment
no dress code
parking space for employees
26 days annual leave days regardless working experience
corporate products at discounted prices
refer a friend program
hybrid working model
quarterly performance bonus
daily fruit deliveries
Please click on the link to Apply, your CV will be reviewed within 30 days and if successful in the shortlisting process, we will contact you directly
At Farnell our people are our best asset! They are our differentiator and we have made a commitment to put people at the heart of our organisation. Our talent management strategy is a fundamental step in us doing that whilst supporting the organisation to deliver its strategic commitments.
From your introduction to our business and right through your career with Farnell, you will have opportunities to develop. Every leader within our business is encouraged to spend time coaching and developing their teams, creating individual development plans and giving regular feedback, to support you in achieving your potential.