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Operational and Resilience - Risk Senior Risk Steward

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Ensure the integrity and timely completeness of risk and control identification, assessment and information within the Group’s Risk and Control system of record (Helios) as well as directing documented remediation plans for residual risks

  • Conduct thematic reviews across M&S, FD, JLFS & Trust, UKRFB to ensure that risk and control environment is commensurate with the scale and nature of operations

  • Supports M&S, FD, JLFS & Trust, UKRFB their operational and resilience risk management and acts as a key contact and escalation for senior stakeholder engagement throughout M&S, FD, JLFS & Trust, UKRFB making sure delivery is consistent and of high quality

  • Supports embedding the Risk Management Framework (RMF) and provides advice, guidance and challenge in relation to ORR oversight and internal control effectiveness within M&S, FD, JLFS & Trust, UKRFB

  • Provides 2LOD oversight of top and emerging risks, ensuring M&S, FD, JLFS & Trust, UKRFB can mitigate these timely and cost effectively

  • Attends M&S, FD, JLFS & Trust, UKRFB control meetings and non-financial risk governance forums, providing both Operational Risk oversight and robust and timely Risk Steward challenge of the First Line of Defense (1LOD) view of the resilience risk profile as required

  • Supports developing and promoting an increasingly insightful process-based view of ORR risks

  • Supports the implementation and embedding of the ORR functional strategy

  • Applies risk stewardship review and challenge over Resilience Risk RCAs and control environment

  • Works closely with Strategic Change Oversight to risk assess and oversight material change programmes from planning through to execution, particularly in relation to embedding appropriate operational resilience at the outset

Our requirements

  • Strong level of non-financial risk management knowledge and relevant experience

  • Strong level of resilience risk experience (e.g. Cyber Security, Information Security, IT Risk, Business Continuity)

  • Comprehensive knowledge of the external environment (risk, regulatory, geopolitical, competitor etc)

  • A BA or BS University Degree preferable in relevant discipline

What we offer

  • Long-term job in one of the largest banking and financial services organization in the world

  • Interesting path of career in an international organization

  • Language / Studies Reimbursement Scheme

  • Professional trainings

  • An environment where you will be given space to take ownership and accountability for your work

  • A Team of professionals that will help you develop & succeed

  • Exposure to all HSBC lines of business and markets

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional Information

Global Operational and Resilience Risk (ORR) is a sub function of Group Risk. Its purpose is to make sure HSBC understands and is in control of its non-financial risk position. In addition, the function provides resilience risk stewardship to the country Business and Functions and the entities we operate in. This is achieved through:

• Completing analytical assessments and opining on the control environment of the First Line of Defense (1LOD) within Businesses and Functions

• Constructive challenge to all businesses, functions and entities within country on their control environment and assessment of risk

• Oversight of emerging risks, strategic business initiatives and local change activity and new/materially changed products

• Analysis of risk exposure across all bank operations to inform capital management and stress testing requirements

• Completing thematic reviews and aggregated reporting of the Non-Financial Risk profile of the bank

• Responsibility for the oversight of HSBC’s Risk Management Framework (RMF) that sets out governance, policies and practices to proactively identify, assess, measure and report on, mitigate and control operational risk exposures associated with HSBC’s businesses and operations at all levels of the organization.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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