Oferta pracy

Operations and Inventory Coordinator

Shell Business OperationsO firmie

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary pckage
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

Operations and Inventory CoordinatorNumer ref.: R2803

Job Description

Deliver your operations activities perfectly so that you leave no dollar on the table and you create high levels of customer and frontline staff satisfaction.
As key member of the UK operations team, you will be working closely with road transport haulers, sales and technical staff to deliver best in class business and customers service. You will solve day to day operational challenges with a customer centric mindset, ensure business needs are met in full and in a timely manner first time every time as well as create additional value by continuously reviewing your job to identify and unlock customer experience and margin improvement opportunities.

Principal accountabilities:
  • First line of support to customers.
  • Customer invoicing/invoice accuracy.
  • Intraday control of order capture systems and confirm orders are correctly created - trouble shoot.
  • Manage Temporary Delivery tickets resolution.
  • Balance orders and goods issues and stocks daily – weekly – and monthly.
  • Manage sales credits and debits as required.
  • End to End Services, Purchasing.
  • Special Customer Materials Order capture.
  • Special Materials Inventory management and re-order.
  • Support road transport service providers with problem solving.
  • Ad Hoc support to UK commercial and technical teams.


  • Fluent English Language skills
  • German Language -advanced/communicative skills would be advantageous
  • Broad SAP experience and or similar ERP systems experience
  • Customer facing skills - willing to go the extra mile to deliver satisfaction.
  • Road logistics and / or sales order processing including billing experience
  • Supply chain management - Inventory/stock accounting knowledge
  • Continuous Improvement and complex technical problem solving skills


  • Support for 7 EU countries, from 2021- whole Europe
  • Manage a team of up to 16 FTE’s – Growth and Heartlands
  • Specialities is a fast growing and evolving business. Therefore curiosity, ability to embrace change and drive for continuous improvement are key attributes for a successful candidate.
  • This role experiences periods of intense activity (month end) which are tightly time bound and critical to business operations.

    Seasonal business, therefore service hours May-Oct
    09:00 - 18:00 in shifts (early/late service)

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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