Operations - BPO F&A Operations Manager

AccentureO firmie

  • Warszawa

    mazowieckie
  • Ogłoszenie wygasło 4 lat temu
  • Kierownik
Accenture is a global management consulting, technology services and outsourcing company.
Its home page is www.accenture.com.
BPO F&A Operations Manager
Workplace: Warszawa
00304637

Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Key responsibilities may include:
  • Single Point of Contact for the client for F&A (Finance& Accounting) Service Delivery Operations
  • Provide support to the Clients Finance Management Team for Operations & Delivery related matters
  • Act as the Escalation Point for Clients
  • Implementation of process improvements, including six sigma, operational excellence, innovation framework
  • Proactively improve client satisfaction and customer relationships working with Client Leadership
  • Support sales opportunities and validate expected delivery capability for F&A Ops
  • Build a strategic development direction
  • Measure cost effectiveness
  • Manage employees delivering the client service, including their professional development
Qualifications:
  • 10 + years of experience in managing teams in SSC/BPO environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Experience working with global services
  • Experience in multinational organizations
  • Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Procurement, Finance, IT or other capability
  • Change management experience
  • University degree and qualifications in accountancy/ management/economy
  • Very good English
  • Ability to drive significant change while coaching and developing the teams
  • Excellent interpersonal communication skills
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,)
  • Readiness to travel occasionally
We offer:
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
  • Friendly work atmosphere in multicultural environment
aplikuj
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

BPO F&A Operations Manager
Numer ref.: 00304637
Key responsibilities may include:
  • Single Point of Contact for the client for F&A (Finance& Accounting) Service Delivery Operations
  • Provide support to the Clients Finance Management Team for Operations & Delivery related matters
  • Act as the Escalation Point for Clients
  • Implementation of process improvements, including six sigma, operational excellence, innovation framework
  • Proactively improve client satisfaction and customer relationships working with Client Leadership
  • Support sales opportunities and validate expected delivery capability for F&A Ops
  • Build a strategic development direction
  • Measure cost effectiveness
  • Manage employees delivering the client service, including their professional development
Qualifications:
  • 10 + years of experience in managing teams in SSC/BPO environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Experience working with global services
  • Experience in multinational organizations
  • Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Procurement, Finance, IT or other capability
  • Change management experience
  • University degree and qualifications in accountancy/ management/economy
  • Very good English
  • Ability to drive significant change while coaching and developing the teams
  • Excellent interpersonal communication skills
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,)
  • Readiness to travel occasionally
We offer:
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
  • Friendly work atmosphere in multicultural environment
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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