Operations - Business Excellence Lead
- Warszawa, mazowieckie
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Business Excellence Lead
Miejsce pracy: Warszawa
What will you do?
Support all end-to-end processes of assigned accounts from efficiency and effectiveness perspective, applying deep process expertise toward development, maintenance and continuous improvement of processes. Support organization in increasing quality through evaluating performance and supporting continuous improvement efforts.’ Mostly, you will:
Identify opportunities for efficiencies (to improve SLAs & metrics including productivity, CSAT, TAT and others) and drive delivery of such projects (automation, process improvements),
Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity,
Support the execution of innovation projects through the operational excellence agenda,
Drive continuous improvement program on assigned accounts to build employee engagement to make an impact on client's value proposition,
Manage Quality and Lean Six Sigma strategy to facilitate continuous improvement of products consistent with established industry standards and customer requirements. Discovering potential for Automation/AI and building business case for it,
Drive rigorous metrics related to the balanced scorecard to evaluate performance and drive reduction in variability/defects in critical business processes.
What do we expect?
Previous Lean/LSS experience required ( Black Belt certified),
Experience in RPA (Robotics Process Automation) Products – assessed & delivered
CRM and Customer service background
Understanding and awareness on Analytics or AI Solutions and Identifying the opportunities for client process optimization or better customer experience
English language – minimum intermediate level. Fluent in verbal communication,
Microsoft Office suite skills – proficient in Excel, PowerPoint, previous Tableau (or other data visualization) experience is nice to have
What can we offer:
Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
Using foreign language and new technology solutions daily, cooperating with various Clients
CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
Full work comfort – private medical care, life insurance, access to MyBenefit platform
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
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