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Operations - Business Excellence Manager

  • Kraków, małopolskie
  • Kierownik
  • 30.11.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    What will you do?

    Guide & Mentor teams to achieve client & internal Accenture targets on efficiencies and introducing new tools in the processes
    Work with internal organization AI & Analytics team to build digital maturity of the location/ account in addition to Robotics and other automation tools
    Support the execution of innovation projects through the operational excellence agenda,
    Establish and govern processes to ensure consistent & stable operational maturity leading to green SLAs
    Implement automations (functional knowledge of tools required, not development related) and processes that deliver improvement toward 100% conformance to customer requirements.
    Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis – build roadmap and ensure necessary governance in place
    Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes
    Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
    Ability to motivate, counsel, and constructively deal with people at all levels

    What do we expect?

    7 to 8+ years of relevant experience into Business Excellence
    2 to 4 years within the Digital Marketing Domain, preferred
    1 to 3 years of automation delivery project experience
    Six Sigma Master Black Belt and Certification in Lean
    Strong Knowledge of Quality Principles and Techniques essential
    Needs to have worked in a BPO – Operational Excellence (or similar) function
    Experience in: Process Automation, Business Analysis, Process Consulting, Process mapping and Process Excellence

    What can we offer:

    Drive programs and projects which have top importance for & sponsorship from the business
    Experience and drive implementation of new digital technologies with a range of worlds’ largest clients
    Opportunity to build, create and lead with large degree of independence
    CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
    Full work comfort – private medical care, life insurance, access to MyBenefit platform
    When applying please enclose the below statement:
    "I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
    Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

    Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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