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Operations - Business Excellence Manager
- Kraków, małopolskie
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Business Excellence Manager
Miejsce pracy: Kraków
What will you do?
Guide & Mentor teams to achieve client & internal Accenture targets on efficiencies and introducing new tools in the processes
Work with internal organization AI & Analytics team to build digital maturity of the location/ account in addition to Robotics and other automation tools
Support the execution of innovation projects through the operational excellence agenda,
Establish and govern processes to ensure consistent & stable operational maturity leading to green SLAs
Implement automations (functional knowledge of tools required, not development related) and processes that deliver improvement toward 100% conformance to customer requirements.
Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis – build roadmap and ensure necessary governance in place
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes
Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
Ability to motivate, counsel, and constructively deal with people at all levels
What do we expect?
7 to 8+ years of relevant experience into Business Excellence
2 to 4 years within the Digital Marketing Domain, preferred
1 to 3 years of automation delivery project experience
Six Sigma Master Black Belt and Certification in Lean
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO – Operational Excellence (or similar) function
Experience in: Process Automation, Business Analysis, Process Consulting, Process mapping and Process Excellence
What can we offer:
Drive programs and projects which have top importance for & sponsorship from the business
Experience and drive implementation of new digital technologies with a range of worlds’ largest clients
Opportunity to build, create and lead with large degree of independence
CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
Full work comfort – private medical care, life insurance, access to MyBenefit platform
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