Oferta pracy

Operations Manager - Back Office

Elavon Financial Services

  • Warszawa

    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work, hybrid work
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

Job Description:

The manager of Back Office Operations will be responsible for daily running and management of elements of Back Office related processes in Operations (Payment Exceptions, Disputes and Master File Maintenance) for all European customers’ portfolios in scope currently and in the future through an effective use of resources with responsibility for meeting and setting financial & customer targets as well as planning areas of improvement or development


• Supervises multiple teams to achieve department goals consistent with European Operations strategy

• Reviews and recommends new methods and procedures to make processes more efficient. Leads project task forces or user groups to represent the department on delivering improvements needed

• Setting and meeting performance targets for efficiency, productivity, quality and compliance

• Managing the daily running of back office teams above 100 staff

• Maintaining up-to-date knowledge of industry developments and involvement in networks

• Monitoring of all back office related processes to improve quality, minimize errors and track performance

• Planning and developing staff recruitment and liaising with HR staff

• Coaching, motivating, developing and retaining staff

• Driving the implementation and optimization of key strategic goals including establishing and managing cross-functional end-to-end operational processes

• Serving as an internal advocate, you will collaborate closely with Business Development, Marketing, Product, all other

• Operational areas to support all aspects of execution of key strategic goals

• Managing the day-to-day obligations and reporting of performance metrics to internal stakeholders

• Ensure adherence to budget and accurate financial accounting of assigned Business Lines

• Ability to manage multiple responsibilities simultaneously and effectively and efficiently prioritize and meet deadlines

• Demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. hiring, floor management, workload prioritization, skilling, etc.)

Our requirements

  • Min 5 years’ experience in a management role in Operations area

  • Fluency in oral and written English, other European languages will be an advantage

  • Effective management of time and priorities to ensure all deliverables are met on time

  • Strong people management skills with a focus on leading teams

  • Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical

  • Ability to work on own initiative with minimum supervision

  • Sound written communication and presentation skills

  • MS Office proficiency

  • Highly productive and flexible

What we offer

  • Full-time employment contract

  • Excellent package including complex medical care and group insurance

  • Highly professional, multicultural environment and high standards of work

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning

  • Work in a dynamic team with a supportive inclusive culture and strong values

  • Interaction with Clients and Colleagues across the globe

  • Good atmosphere at work and comfortable working environment

  • Opportunity to participate in social and community projects

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • retirement pension plan

  • no dress code

  • holiday funds

  • employee referral program

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Our team is expanding!

Elavon Financial Services

Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners from large worldwide enterprises, to locally owned small businesses.

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

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