Santander Global Operations S.A.

Operations Manager

Santander Global Operations S.A.O firmie

  • Gdynia, pomorskie

  • Ważna jeszcze 17 dni
    6 Luty 2020
  • Pełny etat
  • Kierownik

Santander Global Operations SA is part of Santander Group, where it assumes an important role in executing the Group’s strategy and focus on prudent risk management and efficiency through Global Operations Centers.

Santander‘s Global Operations SA core competence is performing Banking Back Office Operations for Santander Group entities, and is currently present in 8 countries in Europe, Latin America and North America. Santander Global Operations SA Branch in Poland was established in 2008.

 

Currently we are looking for a manager with a can-do attitude to lead BPO projects for important national and international clients, and the respective operational department.

Operations Manager

Responsibilities:

  • Providing leadership, coaching and day-to-day management of 100+ banking professionals
  • Defining and achieving SLAs and KPIs
  • Coordinating of cross functional projects on international level
  • Collaborate and develop effective relationships with Client and her/his Team
  • Leading the process change including process optimization, technology and data science solutions for cost efficiency results.
  • Adhering to Financial Controls including SOX
  • Reporting to senior management in the Group

The ideal candidates will have a combination of the following experience:

  • Minimum 3 years of experience in management of various teams in demanding environment
  • Experience in banking or BPO sector
  • University degree
  • Good Knowledge on Operations / Workflow Management
  • Hands-on and proactive attitude, strong analytical and data modeling skills
  • Knowledge of business improvement methodologies (Six Sigma/Lean)
  • Change management experience
  • Good communication skills and very good English
  • Excellent interpersonal communication skills

We offer:

  • Possibility of learning, delivering and having career within Banking Industry working for the largest banking group in EU
  • Salary package and social benefits according to company standards
To apply to this position, follow the "aplikuj"
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English.

We would like to inform, that we will contact with selected candidates.

 

 

Santander Global Operations SA is part of Santander Group, where it assumes an important role in executing the Group’s strategy and focus on prudent risk management and efficiency through Global Operations Centers.

Santander‘s Global Operations SA core competence is performing Banking Back Office Operations for Santander Group entities, and is currently present in 8 countries in Europe, Latin America and North America. Santander Global Operations SA Branch in Poland was established in 2008.

 

Currently we are looking for a manager with a can-do attitude to lead BPO projects for important national and international clients, and the respective operational department.

Operations Manager

Responsibilities:

  • Providing leadership, coaching and day-to-day management of 100+ banking professionals
  • Defining and achieving SLAs and KPIs
  • Coordinating of cross functional projects on international level
  • Collaborate and develop effective relationships with Client and her/his Team
  • Leading the process change including process optimization, technology and data science solutions for cost efficiency results.
  • Adhering to Financial Controls including SOX
  • Reporting to senior management in the Group

The ideal candidates will have a combination of the following experience:

  • Minimum 3 years of experience in management of various teams in demanding environment
  • Experience in banking or BPO sector
  • University degree
  • Good Knowledge on Operations / Workflow Management
  • Hands-on and proactive attitude, strong analytical and data modeling skills
  • Knowledge of business improvement methodologies (Six Sigma/Lean)
  • Change management experience
  • Good communication skills and very good English
  • Excellent interpersonal communication skills

We offer:

  • Possibility of learning, delivering and having career within Banking Industry working for the largest banking group in EU
  • Salary package and social benefits according to company standards

 

 

Pełny etat

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