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Operations Manager

  • Katowice, śląskie pokaż mapę
  • Kierownik
  • 2018-12-07

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland located in Łódź and Katowice employs specialists within five business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk. In Łódź, Fujitsu also employs specialists for EMEIA Finance and Supply Chain Services.
    We welcome programmers, IT specialists, administrators, IT engineers, candidates interested in a career in IT, accounting and finance professionals, logistics specialists, linguists and customer service professionals to join our teams.
    We are looking for:
    Operations Manager
    Miejsce pracy: Katowice

    Fujitsu is a leading provider of ICT - based business solutions for the global market - place. With approximately 170,000 employees supporting customers in 7 0 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communicat ions pro ducts and advanced microelectronics to deliver added value to customers.
    About the job

    Job Description/Purpose:

    Operations Manager will be accountable for all aspects of delivery to one or a number of clients supported by our Global Delivery Centre in Poland.

    The successful Candidate will also manage a team of Service Desk Team Managers, Service Desk Experts, Controllers, and Service Desk Agents.


    Key accountabilities:

    • Operational management of the Service Desk capability
    • Ensure the deliverables of the Service Desk meets or exceeds contractual requirements
    • Achievement of customer & internal KPIs and SLAs
    • Owns and accepts responsibility for escalation of Service Desk capability issues
    • Managing and mitigating risk to service continuity and performance
    • Ownership of financial management and achievement of financial performance targets and productivity and efficiency improvements
    • Management of various internal stakeholder relationships
    • Cooperation with Transition Managers, being responsible for facilitation of new business into live service and ownership/ development of related processes and relationships.
    • Engagement with both existing and new customers, supporting visits and promoting the Poland GDC services and location both internally and to customers.
    • Identifying and developing people with management potential.

    Skills Required:

    • Managerial skills record between 3-5 years
    • Proficiency in the English language
    • Proven track record of high operational delivery performance, preferably in a Service Desk environment
    • Strong understanding of Service Desk services and ITIL knowledge will be an asset
    • Strong leadership and interpersonal skills
    • Strong commercial awareness
    • Tactical and strategic thinking
    • Flexibility and ability to deal with ambiguity
    • Sound planning and organizational skills
    • Good communication & presentation skills
    • Positive drive and enthusiasm with a willingness and desire to grow and develop
    • Multilingual and international service delivery experience
    Why Fujitsu ?
    Opportunities to build a successful career path
    Flexibility - we are open to dialogue – many positions allow working part time or home office
    A cafeteria plan, examples: sports events tickets, holiday finance, online shopping deals.
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms, Internal and external training
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout city
    Fresh fruit
    [email protected]
     To apply for this opportunity, please send your CV in English.
    www: www.TheRealDeal.pl
    www: www.czasnazdolnyslask.pl
    T: +48 42 271 30 01
    F: www.facebook.com/FujitsuPoland
    Find and visit us!
    Fujitsu Textorial
    Park ul. Fabryczna 17
    90-344, Łódź
    University Business
    Park ul. Wólczańska
    178 90-530, Łódź
    Nowa Fabryczna
    ul. Składowa
    35 90-127, Łódź
    Aleja Roździeńskiego
    1 04-202, Katowice