Oferta pracy

Operations Manager

DANISH CROWN GBS Sp. z o.o.O firmie


Opolska 110


Operations Manager
We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.
Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.
Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.
Better food. Brighter future 

Area of responsibility:

  • As key manager of GBS Service Delivery team with the responsibility of fulfilling the overall strategic direction and key priorities of the GBS Operations organization servicing one internal European client. Scope and number of business units may increase over time
  • Leading GBS Operations (AP, AR and General Ledger) based on best in class processes, systems, policies and procedures and ensuring smooth incorporation of those activities into bigger GBS setup
  • Leads the GBS Operations for one of our business units and thereby holds the overall responsibility and accountability for the GBS Operations and the delivery of high quality service during the transition and integration period
  • Is the main contact and reference person for GBS Delivery Head in all matters referring to operation for that business unit
  • Is responsible for all service management related activities, including leading and running monthly Service Review meetings with client and maintaining a proper set of Performance KPI’s
  • Identifies and implements operational excellence initiatives to ensure delivery of business case targets and consistently drives for substantial improvements in process quality, efficiency and reliability, thereby creating and driving a positive customer experience and positive customer results
  • Ensure that the transition goes smooth and the new team is getting integrated and incorporated into the GBS organisation   
  • Holds the ultimate responsibility for meeting all service level agreements (SLAs) and for meeting the targets and deadlines of the defined key performance indicators (KPIs) in relation to delivery services
  • Ensures adherence to controls and audit requirements while ensuring seamless execution of processes
  • Coach and hold direct reports accountable for delivering on individual goals and team goals     
  • Creates strong and effective teams motivated towards world class performance and realization of stretched targets

Specific tasks:

  • Day to day leadership of the Operations organisation, creating results through own team
  • Build a strong base for full integration of own team into GBS
  • Ensures the delivery of a high quality, customer focused, service on a daily basis to the business in accordance with agreed Service Level Agreements
  • Ensures that all targets and deadlines defined in KPIs and SLAs are met according to client’s expectations and agreement. Maintains and develops process controls to secure the completion of above.
  • Ensures that all deliverables of continuous improvement projects are identified, tracked, followed and implemented successfully on an ongoing basis.
  • Leads the team of Operational managers; assessing and improving their performance and provides coaching and guidance if required
  • Drives integrations initiatives which will help leading the satellite office
  • Execute on core people processes (performance management & reviews, career development, succession planning, salary regulation, training & development etc.) to motivate and engage the organisation
  • Ensures that appropriate controls are implemented to reduce the risk delays and errors. Ensures IMS/Security requirements are met both in terms of teams behaviour and engagement documentation
  • The role requires high mobility and readiness to travel

Educational background and skills:

  • University diploma (Business / Finance / Economy / Management)
  • Solid understanding of Finance & Accounting and Procurement processes
  • Fluent in Polish and English
  • Documented training / education within LEAN six sigma and customer design thinking will be seen as a major plus

Relevant experience:

  • Min. 8 years experience in an international and multi-functional BPO or SSC/GBS organization, with solid experience in managing teams (20+) and leading through other (first line) managers
  • Strong leading experience, especially in the filed of leading satellite organisation and/or team
  • Project management experience
  • Ability to communicate with and influence the senior management
  • Great communication and presentation skills
  • Excellent change management skills and experience with driving organisational change
  • Demonstrable experience in leading transformations and change management; experience in transitions is a plus

We offer:

  • Private medical care with dental care
  • Edenred lunch card
  • Flexible working hours 
  • Life insurance
  • MyBenefit and multisport program
  • 2 additional holiday day benefits
  • Events, integrations for employees
  • Weekly fruits in the office

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