Operations Manager

Advisory Group TEST Human Resources

For our Client, Shared Services Center in Cracow, we are looking for the Candidate for the position described below.

Region:
Kraków, małopolskie

Operations ManagerNumer ref.: 7688

University diploma (preferably Business / Finance / Economy / Management)
Very strong proven managerial skills
Very good understanding of Finance & Accounting and Payments Processes
Fluency in English
Min. 8 years experience in BPO or SSC organization, with a very solid experience in managing teams
Ability to influence the senior management
Good client facing and presentation skills
Change management skills
Open for challenge, continous process and teams improvements
Proactive, with good anaitical skills, well organized

Manages the AP and/or AR operations of all transitioned Business Units
Ensures the delivery of a high quality, customer focused, service on a daily basis to the BU in accordance with agreed Service Level Agreements
Ensures that all targets and deadlines defined in KPIs and SLAs are met according to BU’s expectations and agreement
Maintains and develops process controls to secure the completion of above
Assigns priorities for operations and high quality services delivered to the Client
Ensures that all deliverables for the project are identified, tracked, followed and executed on ongoing basis
Follows the engagement’ budget and perform budget analyses
Manages the team of Operational Team Leads, manages their performance and provide guidance if required
Secures sufficient pool of resources to perform operations
Based on the scope and forecast, identifies the recruitments needs both in regards to team size and profiles for recruited employees
Promotes Continuous Improvement culture - strives to simplify, standardise and improve processes across all countries towards quality / productivity improvements
Ensures that appropriate controls are implemented to reduce the risk delays and errors
Ensures IMS / Security requirements are met both in terms of teams behaviour and engagement documentation

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