Oferta pracy

Operations Manager with English and German

SITEL PolskaO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 4 dni temu
  • Rekrutacja zdalna
  • Pełny etat
  • Kierownik / Koordynator

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

We are looking for candidates for the position: 

Operations Manager with English and German

 Location: Warsaw, Mokotow

Summary of Key Responsibilities

  • Responsible for the delivery of client overall KPIs/Sales targets, also including day to day service levels, customer experience, quality measures and compliance mesures
  • Make important policy, planning, and strategy decisions.
  • Develop, implement and review operational policies and procedures.
  • Term relationships with corporate clients, creating value add for the client you manage.
  • To proactively maintain regular engagement with key client contacts in line with client expectations
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Work with senior stakeholders.
  • Ensure operational delivery in line with contractual agreements
  • Identify and address problems and opportunities for the company.
  • Provide inspired leadership for your team.


  • Minimum 5 years of experience in managing a projects in the BPO / SSC industry
  • Mandatory: knowledge of English and German at the level that allows easy business communication
  • Ability to analytical and logical thinking at a high level
  • Experience in building long-high presentation skills
  • Positive attitude to changes, the ability to quickly adapt to changes
  • Experience in managing a remote team is welcomed
  • High leadership skills

We offer:

  • Work in an international organization with an established position on the market
  • Work in an international environment with people having different cultural backgrounds
  • Combined work system: in the office + remotely
  • A real opportunity for professional development
  • A package of benefits and trainings


When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”


Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporation's privacy policy (available at www.sitel.com).

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