Oferta pracy

Operations Manager (with German)

Capita (Polska) Sp. z o.o.

  • Opole

    Opole, Opole
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • full office work

Technologies we use

Expected

  • Microsoft

Your responsibilities

The Operations Manager (with German) will be responsible for delivery of the Scope of Works and all associated contracted SLA’s and KPI’s as agreed with the Client. The Snr. Ops Manager is fully accountable for the overall delivery, development, and growth of the account along with our presence in Opole. Professional and effective Client Relationship Management will be key to the incumbent’s success.

Reporting to the Service Delivery & Client Relationship Manager / Director of Poland, the role will be accountable for delivering a best-in-class performance, managing the team and development of several direct and indirect personnel in the Front & Back Office and Support areas.

• Effectively manage and deliver to all service levels and performance criteria.

• Develop and maintain a professional and communicative relationship with the Client, know the Clients business.

• Engage with the client to plan and implement the strategic vision and to help grow the business.

• Develop and adhere to a suitable engagement/governance strategy with the client.

• Own the client relationship including forecasting, budgeting, invoicing, and operational excellence.

• Manage escalation procedures in line with agreed process, be the face of Capita.

• Grow and develop staff, performance manage appropriately. Develop a people succession planning framework.

• Adhere to all L&D and HR processes

• Deliver all reports and requirements in a timely and accurate manner.

• Own, drive and achieve profitability and financial / commercial awareness.

• Analyse performance and deliver continuous improvement to maximise the efficiency of the operation.

• Be innovative, share ideas and drive improvement in Process, People and Technology.

• Drive and share best practice internally and externally.

• Working with local business networks and key stakeholders to promote Capita brand and awareness.

Our requirements

  • Effectively manage and deliver to all service levels and performance criteria.

  • Develop and maintain a professional and communicative relationship with the Client, know the Clients business.

  • Engage with the client to plan and implement the strategic vision and to help grow the business.

  • Develop and adhere to a suitable engagement/governance strategy with the client.

  • Own the client relationship including forecasting, budgeting, invoicing, and operational excellence.

  • Manage escalation procedures in line with agreed process, be the face of Capita.

  • Grow and develop staff, performance manage appropriately. Develop a people succession planning framework.

  • Adhere to all L&D and HR processes

  • Deliver all reports and requirements in a timely and accurate manner.

  • Own, drive and achieve profitability and financial / commercial awareness.

  • Analyse performance and deliver continuous improvement to maximise the efficiency of the operation.

  • Be innovative, share ideas and drive improvement in Process, People and Technology.

  • Drive and share best practice internally and externally.

  • Working with local business networks and key stakeholders to promote Capita brand and awareness.

What we offer

  • Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Workplace in the city centre

  • Opportunity to become one of the Internal Trainers

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • An extra day off for voluntary activities close to your heart

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • parking space for employees

  • extra social benefits

  • employee referral program

  • charity initiatives

Capita (Polska) Sp. z o.o.

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 63,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Scroll to the company’s profile