Oferta pracy

GER/OM

Klikając w przycisk „Aplikuj”, „Aplikuj teraz” lub w inny sposób wysyłając zgłoszenie rekrutacyjne do __________ (Pracodawca, administrator danych), zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.

Pełną informację odnośnie przetwarzania Twoich danych osobowych znajdziesz 
Antal SSC/BPO

Operations Manager with German

Antal SSC/BPOO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Poznań
    Poznań, wielkopolskie
  • Ważna jeszcze 7 dni
    do: 5 gru 2020
  • Praca zdalna
  • Umowa o pracę
  • Pełny etat
  • Menedżer

Antal SSC/BPO

Poznań

Poznań

Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

For our Client, a leading provider of IT infrastructure services we are looking for experienced candidates for the position of:

Operations Manager with German

Location: Poznań
GER/OM

As a future member of the team based in Poznan you will have the opportunity to:

  • Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team
  • Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements.
  • Create content accurate service reports and management reports. Use all CC tools that are relevant for your role.
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers.
  • Own service review meetings with service management and the customer or ensures regular participation in these meetings.
  • Manage and support assigned team leaders in establishing and defining best practices. 
  • Drive team members development activities
  • Develop, document and introduce service agreements with the customer,
  • Identify business opportunities with Service Management and the customer.
  • Ensure that all billing and invoicing is done on time based on time and material.

You are the ideal candidate if you have:

  • Proven work experience in Service Delivery in international organization, team management
  • Excellent customer management skills
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Strong coordination skills to work activity for self and others
  • Excellent administrative skills and ability to analyses data and produce data driven actions
  • German and English language is a must

We offer various benefits such as:

  • Private medical healthcare and cafeteria
  • Extensive 1-month induction training fully paid
  • Brand new and modern office within easy distance
  • Home office opportunity and remote recruitment process due to Covid-19 situation
  • Additional day off for birthday

Please apply:

[email protected]
To learn more about Antal, please visit www.antal.pl

For our Client, a leading provider of IT infrastructure services we are looking for experienced candidates for the position of:

Operations Manager with German

Numer ref.: GER/OM

As a future member of the team based in Poznan you will have the opportunity to:

  • Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team
  • Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements.
  • Create content accurate service reports and management reports. Use all CC tools that are relevant for your role.
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers.
  • Own service review meetings with service management and the customer or ensures regular participation in these meetings.
  • Manage and support assigned team leaders in establishing and defining best practices. 
  • Drive team members development activities
  • Develop, document and introduce service agreements with the customer,
  • Identify business opportunities with Service Management and the customer.
  • Ensure that all billing and invoicing is done on time based on time and material.

You are the ideal candidate if you have:

  • Proven work experience in Service Delivery in international organization, team management
  • Excellent customer management skills
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Strong coordination skills to work activity for self and others
  • Excellent administrative skills and ability to analyses data and produce data driven actions
  • German and English language is a must

We offer various benefits such as:

  • Private medical healthcare and cafeteria
  • Extensive 1-month induction training fully paid
  • Brand new and modern office within easy distance
  • Home office opportunity and remote recruitment process due to Covid-19 situation
  • Additional day off for birthday

Please apply:

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