Oferta pracy

Operations Specialist

WOLT POLSKA sp. z o.o.About the company

  • Warszawa

    Warszawa, Masovian
  • Offer expired 14 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Working with data and reports to provide the team guidance on making the right datadriven decisions

  • Onboarding, retaining and growing the number of happy couriers on Wolt’s platform

  • to ensure a healthy and sustainable delivery operation in multiple cities across Warsaw

  • Taking part in reviewing, designing and improving our processes relating to courier

  • operations (gear, inventory, daily supply)

  • Increasing courier retention and partnership satisfaction

  • Building and managing relations with 3rd parties (courier fleets, repair shops)

  • Leading and managing of courier introductions and onboarding

  • Taking care of all off-boardings

  • Taking part in launching new cities

Our requirements

  • Excellent communicator and a big team motivator as you will have daily contact with our courier

  • Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel

  • Ability to lead by example and show the direction, as well as the genuine will to support your team members and your couriers on their way

  • A fast learner and attentive to both small details and the bigger picture

  • Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail

  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment

  • You can manage ‘freedom under responsibility’ and are able to manage your own tasks and schedule

  • Flexible in terms of working hours, as you might need to work during weekends occasionally

  • Preferably a background in training and guiding groups and individuals

  • Fluent in English and Polish

  • Benefits

  • private medical care

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • coffee / tea

  • drinks

WOLT POLSKA sp. z o.o.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and 165 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

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