Operations Specialist with English (back-office)

WHAT CAN YOU EXPECT?

EBSC has taken over operations from Marsh Europe in order to let our colleagues focus directly on clients. In our daily work, we strive for efficiency, high quality and outstanding results delivering them in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities and other. We are in the heart of Marsh value proposition for multinational clients, therefore our daily work allows us to stay connected to business and colleagues across Europe.

A person in this role will be supporting insurance brokers from Marsh Belgium.

WHAT IS IN IT FOR YOU?

• Development opportunities

• Possibility of working from home even on a regular basis (due to Covid situation)

• Casual dress code and integration events

• Attractive benefits package (including private health care, sports card, life insurance, lunch card)

• Variety of tasks and a great multicultural atmosphere

WE WILL COUNT ON YOU TO:

• Interact with local insurance brokers from Belgium at a daily basis

• Insert client/policy data into the system, manage the data, create user accounts, configure the billing

• Organize, plan and monitor efficient communications with internal and external stakeholders

• Analyze documentation received from clients, selecting key data and inserting the data in accordance with internal procedures and adhering to rules agreed with the client

• Identify opportunities for improvement within operational processes to better and/or more efficiently serve stakeholders

• Maintain a solid understanding of the core aspects of relevant Insurance and related legislation

WHAT YOU NEED TO HAVE:

• Excellent command of spoken and written English

• Minimum 2 years of professional experience in BPO/SSC or insurance sector

• Strong analytical skills and excellent attention to detail

• Strong customer service experience

WHAT MAKES YOU STAND OUT:

• Problem solving attitude

• Ability to build relationship with colleagues

• Open minded personality with fast learning capabilities

• Strong oral and written communication skills

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.