Operations Team Leader with French or German

Your responsibilities

• Function as the initial point of contact for new sub processes originating from GDS internal stakeholders.

• Understand the requirement and help identify the right solutions within GDS teams

• Overall process management by interacting with various GDS teams in Poland and India

• Interact with key stakeholders in France (CRM Data, CRM Reporting, Client Experience France) and in Germany (Channel Shift, EY Private)

• Monitor and follow Team activities with regular reviews through adequate dashboard and KPIs

• Ensuring proper resources management (recruitment process, extending offers, signing contracts, onboarding)

• Counseling, coaching, mentoring

• Legal and formal responsibility for people employed in GDS Poland in your span

• Create status overview and performance reporting for GDS executive stakeholders

• Being connected with the regional Transformation Team and participate to process evolution (automation, new processes, new tools)

• Ensure quality standards and GDS users’ satisfaction

Our requirements

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The opportunity

As Operations Management Team Leader you will serve as the first point contact for the teams engaged in operational processes, mainly from EY France. You will manage the incoming requests and align adequate workflow to the team in GDS, invest time with internal stakeholders to understand the briefs, set expectations and create project plans around existing and new process and ensure quality of support from GDS. You will help stakeholders bring internal process to life by understanding the EY business & strategies, and transforming business priorities into world-class execution and delivery.

What we look for

This role requires an experienced, energetic and resilient team player with a good understanding of procurement related processes and the operational aspects of interdependencies between risk management, account payable and administrative activities. Working closely in an agile team, the successful candidate will be required to understand the capabilities of the current GDS teams and manage onshore team’s expectations by building relationships and collaborating closely within both teams.