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Operations Transformation Lead

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Support and lead change projects in Operations across various locations (process improvement, operational excellence, migrations, organisational redesign, digitisation etc.)

  • Project manage and oversee a number of improvement initiatives, including managing plans, schedules, progress, reporting key metrics, managing communication with key stakeholders, managing risks etc.

  • Identify improvement opportunities with the use of various methodologies, including Lean Six Sigma. Develop and deliver transformation plan to drive a step change in operational efficiency and customer experience

  • Build trusting relationships with stakeholders by consistently delivering value add services. Work with stakeholders from various departments, including Operations, Front Office, Compliance, Audit, Finance, HR etc., to identify and deliver improvements within the Bank

  • Contribute to creating a Continuous Improvement culture in the organisation. Mentor and coach junior colleagues

Our requirements

  • Experience in business consulting and/or change management (5+ years). Proven track of record in delivering and leading transformational projects

  • Strong Project Management background and proven experience in using Project Management methodologies, e.g. Agile PM, PMP etc. (certification will be an asset)

  • Knowledge and experience in using process reengineering methodologies, e.g. Lean / Six Sigma (certification will be an asset)

  • Proficiency in analysing data and drawing conclusions

  • Strong planning and organisation skills. Ability to prioritize tasks and provide high quality results under pressure to strict deadlines

  • Strong negotiation and influencing skills. Ability to manage & engage stakeholders, build strong and positive relations, negotiate in situations of conflicting interests, and influence key decision makers

  • Strong analytical and problem solving skills

  • Proficiency in Microsoft Office, in particular Excel and Power Point

  • Exceptional professional presentation skills. Experience in facilitating meetings, developing and engaging in discussions

  • KYC background as an asset

  • Excellent English

What we offer

  • Long-term job in one of the largest banking and financial services organisation in the world

  • An environment where you will be given space to take ownership and accountability for your work

  • A Team that will help you develop & succeed

  • Exposure on all HSBC lines of business and markets

  • Ability to learn and try new things

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance

  • Free parking card

  • Home office

  • Modern office in a good location – Kapelanka street

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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