sharing the costs of sports activities
Operations Transformation Manager
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Lead and support change projects in Operations across various locations (process improvement, operational excellence, migrations, organisational redesign, digitisation etc.)
Project manage and oversee a number of improvement initiatives, including managing plans, schedules, progress, reporting key metrics, managing communication with key stakeholders, managing risks etc.
Identify improvement opportunities with the use of various methodologies, including Lean Six Sigma. Develop and deliver transformation plan to drive a step change in operational efficiency and customer experience
Build trusting relationships with stakeholders by consistently delivering value add services. Work with stakeholders from various departments, including Operations, Front Office, Compliance, Audit, Finance, HR etc., to identify and deliver improvements within the Bank.
Contribute to creating a Continuous Improvement culture in the organisation. Mentor and coach junior colleagues.
Our requirements
Solid experience in business consulting and/or change management. Track record in delivering and leading transformational projects.
Strong Project Management background and proven experience in using Project Management methodologies, e.g. Agile PM, PMP etc. (certification will be an asset).
Knowledge and experience in using process reengineering methodologies.
Very good planning and organisation skills. Ability to prioritize tasks and provide high quality results under pressure to strict deadlines.
Negotiation and influencing skills. Ability to manage & engage stakeholders, build strong and positive relations, negotiate in situations of conflicting interests and influence key decision makers.
Strong analytical and problem solving skills. Proficiency in analysing data and drawing conclusions.
Proficiency in Microsoft Office, in particular Excel and Power Point.
Exceptional professional presentation skills. Experience in facilitating meetings, developing and engaging in discussions.
Excellent English.
What we offer
Prospective job in one of the largest banking and financial services organisation in the world.
An environment where you will be given space to take ownership and accountability for your work.
A Team that will help you develop & succeed.
Exposure on all HSBC lines of business and markets.
Ability to learn and try new things.
Employees’ benefits: private medical and dental health care, Multisport Card, life insurance.
Free parking card.
Home office.
Modern office in a good location.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Online assessment
2
Phone interview
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.