Oferta pracy

Opportunity to Order Process Leader with German

Infosys Poland Sp. z o.o.

Infosys Poland Sp. z o.o.

Pomorska 106A

Śródmieście

Łódź

Your responsibilities

  • Processing Amendments, Pricing sheets or quotes etc. for service requests

  • Creation of training curriculum & Work Instructions

  • Interaction with the sales team through chat or calls through Microsoft Teams

  • Identification of opportunities for continuous process improvement

  • Provide subject matter expertise for complex issues.

  • Attend process level meetings i.e client facing

  • Support Management with insights on the process/domain decisions.

  • Support Management with insights on the process/domain decisions

  • Use existing knowledge base to provide a customer facing root cause assessment

  • Manage implementation of automation initiatives for the team

Our requirements

  • English on at least B2 level and German on C1 level

  • Higher education degree, preferably in related area

  • Experience in using Salesforce

  • Good MS Excel & Word skills

  • Good communication & analytical skills

  • Ability to anticipate customer needs and solve problems proactively

  • Ability to focus on deadlines and prioritize day to day work

  • Training experience is preferred

  • Identify/Implement process and operational improvement opportunities

  • Internal QA would be handy

  • Experience in creating knowledge base would be an advantage

  • Experience in the areas of performance management (calibrations), talent management, and organizational development will be a great asset!

What we offer

  • Internal trainings

  • Set of social benefits to choose from

  • Opportunity to develop your career

  • Career in the multinational company

  • Work from home opportunities

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Training and courses

  • Multisport Card

  • semi annual bonus

  • Christmas bonus

  • discount on selected products/services

Recruitment stages
1

CV analysis

2

Call with the Recruiter

3

Tests/Language verification

4

Videoconference with the future supervisor

5

Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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