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Operations Transformation Business Analyst

  • Warszawa, mazowieckie
  • Specjalista
  • 2019-01-16

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.




    If you want to understand how business operates globally, Citi Service Center is a perfect place for you.

    Citi Service Center Poland was launched in 2005 as a part of an initiative to establish a network of service centers providing shared services to other entities operating within the Citigroup around the world. We do not provide banking services to retail or corporate Clients, we deal with the processes of Citigroup branches from other countries. Currently we provide services to over 90 countries on 6 continents creating a unique opportunity to work in an international environment.

    Our approach to development is simple - we offer limitless opportunities and provide tools our employees can use at a time they deem suitable. We absolutely promote the proactive attitude and responsibility for shaping one’s own career. Here everyone carves out their own path. Thanks to Career Mobility, each employee of the organization may apply for any position within Citi worldwide.
    Operations Transformation Business Analyst
    Location: Warszawa
    19001424

    Your scope of responsibilities will include:

    • Defining comprehensive KPIs/Metrics for senior executive consumption – for each product and function, working in close partnership with the Product SMEs
    • Provide ownership for all Operational process flows, EUCs and tools
    • Partner with the Ops product teams to update Operations process flows and lead process reengineering campaigns
    • Drive standards related to the Issue, Defect and Incident tracking process, in line with global standards
    • Identify opportunities for Digitization and Automation including RPA opportunities
    • Drive Process re-engineering, standardization and feasibility analysis along with global product operations leaders
    • Establish a meaningful approach to measuring the Client Experience, Leveraging KPIs
    • Play a key role in the formation of the Operations 2020 vision and strategic roadmap
    • Drive design and implementation of new operating model for Operations, and associated processes and procedures
    • Develop and implement relevant operating model changes in order to pivot the Operations organization towards digitization and enhanced client experience
    • Promote a culture of continuous improvement and cultivating a robust service and control environment

    A person with:

    • 3-8 years of experience in the financial or consulting industry, change management, process re-engineering business intelligence role specifically within Operations
    • Track record of implementing operational metrics dashboards using business intelligence solutions (Tableau, Power BI etc) to support strategic decision making
    • Strong familiarity with Process Management, process flow diagraming and governance, specifically within Operations
    • Experience program managing large scale global and complex initiatives and implementations
    • Ability to effectively partner with Ops leads and senior management and business counterparts
    • Strategic thinker and visionary who can also roll up sleeves to ensure proper execution
    • Exceptional written & verbal communication skills
    • Very Strong Presentation, PowerPoint & Excel skills (Advanced)
    • Excellent leadership and negotiation skills

    We offer:

    • Significant senior management exposure
    • Opportunity to learn the Business and acquire expertise across a range of products
    • Extraordinary opportunity to make a real impact which will be highly noticeable at the senior level
    • Opportunity to broaden understanding of Operational processes globally
    • Opportunity to position the Operations organization to be the Ops team of the future; help formulate Ops 2020 vision
    • Implement best practices and global consistency, simplifying & standardizing the work done by our Ops professionals
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.


    Please be informed that we will contact selected candidates only.

    Citi is registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.

    Citibank Europe PLC
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