Oferta pracy

Order Coordinator

Cargotec Poland Sp. z o.o./ HIABAbout the company

  • Stalowa 2, Stargard
    Stargard, West Pomeranian
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Cargotec Poland Sp. z o.o./ HIAB

Stalowa 2

Stargard

Your responsibilities

  • Responsible for processing front line orders and handling related issues including configuration or validation of orders, planning for production and communication with front line units.

  • Processing customers’ orders in C-Sales and OMS, according to production Capacity Framework (slot plan)

  • Request adjustments to Capacity Framework according to order intake development and lead times

  • Check completeness of orders placed by customers (also for accessories).

  • Transfer order to LN/ERP and check that has been received correctly

  • Resend orders to LN/ERP if needed due to configuration imperfections or items missing in LN/ERP

  • Answer general customer questions about orders including Order Status and Delays

  • Request and convey information from dedicated contacts in MAU organization in response to specific customer requests

  • Handle change requests also ’late changes’

  • Handle requests for special or urgent shipping and changes in delivery address before completion. After completion the request is forwarded to the MAU shipping department

  • Update order intake to LN/ERP on daily basis

  • Handle exception related to orders - inform about orders for new models, options, items; inform responsible parties on issues and errors with configuration or configurator set up/rules,

  • Inform logistics and production about urgent orders and inform about priorities between orders

  • Maintain Master Plan Excel files with detailed order information

  • Help to process B-orders with Product Manager, R&D, Production Engineering, Quality, Sourcing, and Shipping. Invite to B-order meetings. Collect necessary information such as BOM, TP2 prices, other special issues

  • Front Line Units (Sales Companies and Importers)

  • Product Line (Product Managers, Business Support Managers)

  • R&D (New projects, Customer Projects, Configurator, BOM checking, Global Change Admin)

  • MAU (Logistics, Production, Production Engineering, Finance, Quality)

  • Sourcing

Our requirements

  • Education: Secondary School

  • Experience with customer services

  • Very good level of English

  • Using the MS Office suite

  • Using Google suite

  • Great Customer understanding

  • Skilled for working on KPI’s and under pressure

  • ’CAN DO’ attitude is a MUST

  • Accurate and structured

  • Ability to work according to instructions and process

  • Great Team worker

  • Open minded, proactive

Optional

  • Bachelor Degree /University degree

  • Working in an international environment

  • Experience of logistics would be an advantage

  • Very good level of English (Fluent spoken and written)

  • Knowledge of all Hiab product range - training provided

  • Working in OMS - training provided

  • Working in C-Sales - training provided

  • Working in ERP System (preferably LN) would be advantage

  • Salary is adequate to your competences,

  • Attractive benefits (sports/cultural cards, subsidies for meals, private medical care and others)

  • Interesting, demanding tasks

  • Work in an international environment on a daily basis

What we offer

  • Salary is adequate to your competences

  • Attractive benefits (sports/cultural cards, subsidies for meals, private medical care and others)

  • Interesting, demanding tasks

  • Work in an international environment on a daily basis

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • extra social benefits

  • meal passes

Cargotec Poland Sp. z o.o./ HIAB

Hiab is the world’s leading provider of on-road load handling equipment. Customer satisfaction is the first priority for us. Around 3,000 professionals at Hiab work to provide high-performance products and services that meet customer needs globally. Our product range includes HIAB loader cranes, JONSERED recycling and forestry cranes, LOGLIFT forestry cranes, MOFFETT truck-mounted forklifts and MULTILIFT demountables, as well as DEL, WALTCO and ZEPRO tail lifts www.hiab.com.

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2016 totalled approximately EUR 3.5 billion and it employs almost 11,000 people www.cargotec.com

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