Order Data Admin - German or French or Italian

  • Kraków, Zabierzów (pow. krakowski), małopolskie pokaż mapę
  • Specjalista
  • 2017-10-09
  • Ważna jeszcze 19 dni (do 2017-11-08)

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India. 

In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.

Due to our growing business needs we are looking for: 

Order Data Admin

with

German or French or Italian

2017/German/French/Italian/H

Responsibilities:

  • Order mangement issue resolution
  • Prepare KPI's , Maintain Quote and Contracts tools & baxck up for Customer master data
  • Order Processing and validation
  • Assist in identification , validation , review and approval of customer support procedures
  • Documents problem and resolution accurately
  • Escalates or hands off issues to other areas appropriately
  • Follows established Procedures and process in resolving the issues
  • Provides support to customers via Phone or E-mail
  • Creation of Service Request (SR)
  • Correctly identifying case categorization and severity definition
  • Collection of relevant customer information
  • Initial understanding of the incident upon call receipt
  • Resolving issues based on information available
  • 3rd Party Vendor escalation

Requirements:

  • Excellent reading and speaking abilities (C1/C2) in German or French or Ita;ian and very good (min. B2) English.
  • Should be able to perform small technical troubleshooting and have the knowledge of resolving queries by Remote support
  • Strong customer service skills
  • Good communication skills (Written & spoken)
  • Dependable, Adaptable & focused towards common goals
  • Capable to do Multi tasking
  • worked on Following tools like - Oracle , SFDC, MS Office, EU Quote

We offer:

  • Life insurance
  • Private medical healthcare 
  • MultiSport Card
  • Social found benefits
  • Clear career path in a growing multinational organization

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.

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