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Order handler - Customer support

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 24.09.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    DESMI Sp. z o.o.

    The company

    DESMI is a global company specialized in development and manufacturing of pump solutions for marine, industry, oil spill combating, defense & fuel and utility both locally and globally.

    The DESMI pumps and systems are sold to more than 100 countries through a network of subsidiaries and distributors on six continents. With focus on the individual needs from the customers, DESMI is providing solutions, based on proven technology.

    DESMI has production in China, Denmark, India, US, and UK. The position as Order Handler is based in Poland, but the team you will be joining is managed from Denmark. The Order Handling team has members located in China, Germany, UK and Poland.

    Read more about DESMI here: www.desmi.com

    Order handler - Customer support

    Workplace: Warszawa
    Reference Number: Order Handler

    The job

    The position as an Order Handler is characterized by the tasks within the areas of: Order Handling and Customer Support. The job includes daily communication on phone or e-mail, with sales in EMEA region, the global Supply Chain, Logistics, Shipping and not least the colleagues in the Order Management team.

    The new Order Handler will be located regionally in the DESMI Sp. z o.o. in Warsaw, Poland, together with the Polish team, but will work closely together and have direct reference to the Order Manager in Denmark.

    Order Handling:

    • Placing the orders from our newly integrated global Quoting System.
    • Ensuring high in-bound data quality from Sales to Supply team by quality checking the orders and preparing the orders for production.
    • Placing PO’s from our Distribution Centers.
    • Changing and maintaining the orders when changes occurs.
    • Communicating with Sales and Supply Chain.

    Customer Support:

    • Handling of claims, repairs and returns, credit memos.
    • Supplying documentation and certificates requested on order.
    • Following up with Supply Chain on customer requests.
    • Coordinating customer visits with DESMI HQ in Denmark
    • Make it easy to be a DESMI customer

    Your profile

    The position requires high communication skills in English and Polish. Knowledge of any additional language such as French, German or any other Scandinavian language is to be preferred, but not a demand. Overall, the position requires a service minded and solution oriented personality, with skills and ability to work across borders and communicate with both sales and Supply Chain.

    • Experience from other European or American Company
    • Experience with customer service and customer support
    • Experience with Order Handling
    • Administrative or commercial educational background.

    Expected travel days pr. year

    Between 6 to 10 days per year (Primary location to visit: DESMI Pumping Technology A/S in Nørresundby Denmark).

    You are offered

    An interesting and international position in a Global Company. You will be offered a salary that matches your qualifications. We wish to recruit for the position as soon as possible, but we are willing to wait for the right candidate.

    Please send application / CV to:

    DESMI Pumping Technology A/S via Aplikuj button below, we will call in for interview when we see the right application.

    If you are interested, please send your CV via Aplikuj button below.

    Please include the following statement in your application: "I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes."


    By clicking the "Apply", "Apply now” button or otherwise by sending an application form to DESMI, you agree to the processing by the Employer/Data Controller of your personal data contained in the recruitment application in order to carry out the recruitment for the position indicated in the advertisement.

    Dear Applicant,
    Thank you for the interest you have shown DESMI. Your data will be treated confidentially and we will do our best to honour your trust. Only our Human Resources Department and the relevant hiring managers will be able to view your submitted data. Personal data will only be collected, processed and used by DESMI with the purpose of storing, evaluate, co-ordinate, and send on your application for a position with us.
    You give us the right to contact former employers and those relevant in your network. The aim of the contact would be evaluating you in accordance to your job application.

    You accept that the company can process your application upon recruitment to a position other than the one you have applied for with the aim of recruiting you for another relevant job.
    When your application is processed, we will though delete all your information no later than 6 months after you applied for the job. If there are special circumstances, which means that you and DESMI has agreed on a common interest in storing your application material for a longer time it will be possible.
    Please contact us if you wish to make changes to the information within your application/CV.
    You have the right to know which information is stored, and you can request the information to be deleted from our job database at any given time.
    Kind regards
    HR-department, DESMI
    [email protected]

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