Oferta pracy

Order Management Specialist with Danish

PhilipsAbout the company

  • Łódź

    Łódź, Łódź
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Direct contact with customers via mails and on the phone to provide information on order status

  • Processing incoming orders by checking references and validating relevant information, performing order activities in SAP and other supporting applications

  • Master data management – process changes in customer master data via ODW

  • Price management – validate customer prices and customer classification in cooperation with Key Account Managers and Pricing Officers

  • Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status in accordance to information from Customer Demand Planners and Scheduling Officer

  • After Sales Management – crediting/debiting price variances

  • Management of customer complaints and return orders

  • Collaboration with warehouse and transport Team on a daily basis to solve related issues

  • Nordic transport and warehousing budget including approval of IWD invoices

  • Running operational meetings with 3PL including improvement projects

  • Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving

  • Follow up on daily KPIs within the area of OM and IWD.

Our requirements

  • Min 3-5 years’ relevant experience in a similar position

  • Fluency in Danish and English; any additional Nordic language would be an advantage

  • Good knowledge of SAP and Microsoft Office (especially Excel)

  • Self-driven and goal oriented with a ‘can-do’ mindset

  • Strong administrator skills

  • Very good communication skills, both verbal and written

  • Comfortable with a fast pace of change

  • Proactive and improvement orientated attitude

What we offer

  • Annual bonus based on performance achieved

  • Private medical care with option to extend it to family members

  • Benefit System cards

  • Discount for Philips’ products

  • Relocation package applicable for people moving in from outside of Łódź region

  • Wide variety of trainings & learning opportunities, including language upskill

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • corporate products and services at discounted prices

  • christmas gifts

  • employee referral program

  • hybrid model - working from home/office

Recruitment stages

Talent Acquisition interview 


Online meeting

In this role, you have the opportunity to

Become a part of knowledgeable Team of order management specialists, who are responsible for end-to-end sales orders maintenance. You will coordinate the entire order and delivery flow within Nordics through close and pro-active collaboration with other Supply Chain functions such as Planning, Sales, Warehousing, Shipping, Finance and others. Apart from that, you will have a chance to build strong relationships with Customers from Denmark as well as detecting potential leads for the business. Your challenge is to balance the requirements of ensuring a seamless order and delivery flow while providing a result-driven and proactive Customer experience.

You are a part of

Nordics Order Management and Integral Warehouse and Distribution Team, which belongs to Products Personal Health department within Philips SCM structures.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.