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Order Management Specialist with English

LSEG (London Stock Exchange Group)

  • offer expired 24 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • More than one vacancy
  • remote recruitment

LSEG (London Stock Exchange Group)

Śląska 23/25

Działki Leśne

Gdynia

Your responsibilities

As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

SOME OF THE DAILY TASKS YOU WILL PERFORM:

• Preparing contracts for clients who decide to buy our products or services

• Creating client’s accounts and granting system permissions for the proper services

• Managing billing process and assure that clients receive correct invoices

• Resolving compliance issues in cooperation with Compliance & Legal Teams

• Operating on a number of internal tools and applications related to customer relationship management (CRM)

• Responding to clients’ queries assuring the highest standards of customer service

Our requirements

  • English language fluency

  • Excellent communication skills to feel comfortable when collaborating with a number of different teams

  • Excellent organizational skills and ability to quickly learn new processes and applications

  • Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors

  • Strong computer skills, including experience with Microsoft Office applications

  • Aptitude for work in a fast paced and goal-oriented environment

Optional

  • Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP

What we offer

  • 5 -month training that will get you prepared to deliver your daily tasks

  • Buddy’s support during your first months in the company and thorough onboarding program to get you prepared for daily work

  • Casual and diverse office environment where colleagues come from over 40 countries

  • A range of development opportunities through traditional training, on-site and international projects

  • Wellbeing scheme including private healthcare, insurance, Multisport card, weekly fruit days and more than 10 sports teams to join

  • Flexibility and home-office opportunities

  • Access to Refinitiv products with real-time economic data

  • High standards of ethics in the workplace

  • Two additional days off for charity events

  • Free yoga classes and trainings with physiotherapist in the office

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • integration events

  • retirement pension plan

  • coffee / tea

  • charity initiatives

LSEG (London Stock Exchange Group)

LSEG

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Data & Analytics

Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in-class analytics that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more–help to enhance the performance of our customers.

FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research.

The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks

Capital Markets

We offer our customers extensive access to capital markets and liquidity across multiple asset classes. We operate a broad range of international equity, fixed income, exchange-traded funds/exchange-traded products and foreign exchange markets. Our Group is home to several capital formation and execution venues: London Stock Exchange, AIM, Turquoise, CurveGlobal, FXall and Tradeweb (through a majority ownership interest).

Post Trade

We support our customers’ clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, whilst working with our other divisions to extend this support across the value chain.

A leading global clearing house with a strong presence across multiple asset classes, LCH helps financial institutions all over the world use their capital efficiently and manage counterparty risk. We work closely with sell-side clearing members and buy-side clients in conjunction with trading venues globally. UnaVista, a regulated platform that helps customers meet their reporting compliance obligations and reduce operational and regulatory risk through reporting, reference data and analytics solutions, further complements our Post Trade offering.

Through a comprehensive suite of trusted financial market infrastructure services –and our open-access model –we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

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YOU AND YOUR TEAM

You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.

WHY IS THIS JOB IMPORTANT?

As an Order Management Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.