Oferta pracy

Order Management Specialist with French

Devire

  • Łódź

    Łódź, Łódź
  • offer expired 15 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Recruitment for

For our client, a company from the FMCG sector, we are looking for a candidate for the position of Order Management with French

Your responsibilities

  • Managing customer orders from order receipt to shipment of product

  • Entering, validating and releasing orders in the system

  • Analyzing and if possible resolving customer order discrepancies to prepare orders for downstream fulfilment activities

  • Managing POD

  • Managing administrative workflow for any returns

  • Managing customer and business partners queries: answer questions, investigate and give solution to issues

  • Ensuring customer satisfaction by proactively making calls to existing customers and business partners inquiring on satisfaction level

  • Analyzing order patterns, shipping alternatives, additional information, etc

  • Negotiating delivery dates / quantities / freight costs / service penalties when needed

  • Interacting with Sales, Pricing, Finance, Distribution, Transportation, Master Data teams

  • Launching customer account creation or modification process

  • Preparing/analyzing data and reporting service performance

  • Supporting activities with SAP, BW and CTS (cost to serve) analysis and reporting

  • Performing other commands of supervisor

  • Undertaking other administrative tasks related to customer services and order processin

Employer requirements

  • Fluent written and verbal French

  • Strong English language skills

  • Supply Chain experience will be a plus

  • Good analytical skills

  • Great communications skills and ability to work in international and matrix work environment

  • Knowledge of SAP (or similar ERP system) will be an additional plus

  • Good knowledge of MS Office, especially Excel

What employer offers

  • Exciting job in an international company

  • Collaboration with cross-region teams, work in a diverse and supportive team of professionals

  • Induction training - that will help you to smoothly find yourself in our company

  • Special trainings tailored to your needs and career goals

  • Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary

Devire

Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice. Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.

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