Oferta pracy

Order Management Specialist with German


  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Direct contact with customers via mails and on the phone to provide information on order status

  • Process incoming orders by checking references and validating relevant information

  • Check availability of products and prepare delivery proposal, where needed select proposed alternatives and update order status

  • After Sales Management: crediting/debiting price variances, management of customer complaints and return orders

  • Master data management: process changes in customer master data

  • Price management: validate customer prices and customer classification

  • Maintain relations by building customer satisfaction through a customer centric mindset

  • Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving

  • Follow up on daily KPIs within the area of order management/supply chain

Our requirements

  • Min. 2 years relevant experience in a similar position

  • Fluency in English and in German is required.

  • Good knowledge of SAP and Microsoft Office (especially Excel)

  • Self-driven and goal oriented with a ‘can-do’ mindset

  • Strong administrator skills

  • Very good communication skills, both verbal and written

  • Comfortable with a fast pace of change

  • Proactive and improvement orientated attitude

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • employee referral program

In this role:

In this role, you have the opportunity to

be responsible for timely and accurate processing of incoming customer orders from all retailers. Cooperate closely with international customers and provide information about order confirmation, goods availability, and promotions. General support to internal sales team regarding all aspects of order management process.


Why should you join Domestic Appliances?

At Philips Domestic Appliances, we improve the lives of people at home through meaningful innovation. Our products and services help consumers to lead healthier and happier lives every day. We create sustainable solutions and make conscious choices, because we care for people’s homes and our planet. We’ve been 100% carbon neutral in our operations* since 2020 something we are very proud of, but this is just the start of our plan. We know everything we use today will affect the planet tomorrow. For the past century, we've innovated to make products faster, better, and more energy efficient. Today, we're applying that same spirit to circular design trying to use less and re-use more in everything we do. How are we getting there? By creating more ways to refurbish our products to actively reduce waste. By using more recycled and bio-based materials. And by making it easier to recycle items again. When we use less and re-use more in everything we do, we can actively reduce our impact on the planet. A better future is possible with a plan that’s built to last.

*Our operations: our own factories, own offices, own logistics and own travels.

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