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Order Management Specialist with German

Genpact PL

  • Rzeszów

    Rzeszów, Subcarpathia
  • offer expired 19 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Creating and booking of Orders in the ERP system

  • Handling customer requests

  • Ensure resolution to customer requests

  • Contact with the customers via e-mails/phone

  • Updating the information in the system (regarding clients, supplies, pricing)

  • Gathering information from logistics partners

  • Building a relation with clients and sales representatives

  • Checking and solving potential issues between client purchase orders and system information

  • Solving issues regarding damaged goods, shipment delayed, etc.

  • Handling complaints related to logistics and return transports

Our requirements

  • Very good knowledge of German – C1

  • Good level of English – B2

  • Good MS Office (especially MS Excel) knowledge

  • Analytical thinking and ability to learn fast

  • Personal culture and ability to deal with the client properly

  • High motivation and willingness to learn

  • Previous experience in Customer Care/ Order Management

  • Familiarity with Excel

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact PL

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Order Management Specialist with German

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.