Oferta pracy

Order Management Specialist with German

Smith&Nephew Sp. z o.o.About the company

Smith&Nephew Sp. z o.o.

Curie-Skłodowskiej 12

Wrocław

Your responsibilities

  • Support all aspects of order entry and order management for sales and consignment orders received for assigned geography. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed.

  • process all sales orders received immediately, utilizing the appropriate exception and communication

  • processes when any issue preventing our ability to match customer demands is identified

  • proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible

  • support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order"

  • communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency

  • meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution

Our requirements

  • 0-3 years of experience on a similar position

  • master’s or bachelor’s degree

  • good knowledge of English

  • good knowledge of German language

  • SAP experience preferred

  • good knowledge of MS Office

  • communication, teamwork, attention to detail, flexibility and strong problem solving

What we offer

  • private health care | multisport card | life insurance

  • subsidies for trainings | postgraduate studies

  • train the trainer program | mentoring program

  • annual bonus | company stock saving plan | recognition program

  • subsidized meals and fruit | integration parties

  • possibility of working remotely | flexible working hours

  • relaxation zones in the modern workplace

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate library

  • employee referral program

Smith&Nephew Sp. z o.o.

The Global Business and Technology Centre in Wrocław was established in June 2018 and has been growing rapidly ever since. We are currently employing over 400 people in various global and regional functions such as: Finance, Information Technology, Supply Chain, Procurement, HR, PMO. This creates diverse job environment with many exciting development opportunities – both for those at the beginning of their professional career, as well as for experienced professionals.

Our Wrocław’s office is located in Curie Skłodowskiej 12.

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At Smith+Nephew, global medical technology company, we design and make technology that takes the limits off living, and we help healthcare professionals achieve the same goal. Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration and Courage.

Care means that we show empathy and understanding for each other, our customers and patients.

Collaboration means we work together as a team, based on mutual trust and respect.

Courage is about continuous learning, innovation and accountability.

Currrently we are looking for someone to join our Wrocław’s centre on position of:

Order Management Specialist with German

If you are willing to contribute to building new Global Business Services in Wroclaw and the unique culture of innovation, performance and trust, do not hesitate to apply.