Oferta pracy

Order Management Specialist with Russian

PhilipsO firmie


aleja Marszałka Józefa Piłsudskiego 88


Order Management Specialist with RussianNumer ref.: Location: Lodz

Job Description

In this role, you have the opportunity to

Be responsible for timely and accurate processing of incoming customer orders from all Nordic retailers. Cooperate closely with Russian customers and provide information about order confirmation, goods availability and promotions. General support to internal sales team regarding all aspects of order management process.

You are responsible for

  • Processing order activities in SAP and other supporting applications,

  • Direct contact with customers via mails and on the phone to provide information on order status,

  • Process incoming orders by checking references and validating relevant information,

  • Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status,

  • After Sales Management: crediting/debiting price variances, management of customer complaints and return orders,

  • Master data management: process changes in customer master data,

  • Price management: validate customer prices and customer classification,

  • Maintain relations by building customer satisfaction through a customer centric mindset,

  • Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving,

  • Follow up on daily KPIs within the area of order management/supply chain.

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service,  Supply Chain and other,  enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

  • Min 3-5 years relevant experience in a similar position,

  • Fluency in Russian and English is required,

  • Good knowledge of SAP and Microsoft Office (especially Excel),

  • Self-driven and goal oriented with a ‘can-do’ mindset,

  • Strong administrator skills,

  • Very good communication skills, both verbal and written,

  • Comfortable with a fast pace of change,

  • Proactive and improvement orientated attitude.

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved,

  • Private medical care with option to extend it to family members,

  • Benefit System cards,

  • Discount for Philips’ products,

  • Language courses,

  • Relocation package applicable for people moving in from outside of Łódź region,

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

We kindly inform you that we will contact only chosen candidates.

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