Order Management Specialist with Spanish

Smith&Nephew Sp. z o.o.

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • Робота для іноземців
    без польської

Smith&Nephew Sp. z o.o.

Curie-Skłodowskiej 12

Śródmieście

Wrocław

Your responsibilities

  • support all aspects of order entry and order management for sales and consignment orders received for assigned geography (Spain)

  • ensure all orders are processed accurately and on time, within agreed KPI targets

  • work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed

  • process all sales orders received immediately, utilizing the appropriate exception and communication

  • processes when any issue preventing our ability to match customer demands is identified

  • proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible

  • support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order"

  • communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency

  • meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution

Our requirements

  • 0-3 years of experience on a similar position

  • master’s or bachelor’s degree

  • good knowledge of English

  • very good knowledge of Spanish language

  • SAP experience preferred

  • good knowledge of MS Office

  • communication, teamwork, attention to detail, flexibility and strong problem solving

What we offer

  • private health care | multisport card | life insurance

  • subsidies for trainings | postgraduate studies

  • annual bonus | company stock saving plan

  • recognition program | integration parties

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • integration events

  • saving & investment scheme

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • mybenefit system

  • luxmed

JOB SUMMARY

The Order Management Specialist with Spanish will support all aspects of order entry and order management for sales and consignment orders received for Italian market. The role will ensure all orders are processed accurately and on time, within agreed KPI targets. We offer undeniable great working environment, giving plenty of opportunities for growing within the company and of course great benefits package for our employees.

Smith&Nephew Sp. z o.o.

At Smith+Nephew, global medical technology company, we design and make technology that takes the limits off living, and we help healthcare professionals achieve the same goal. Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration and Courage.

Care means that we show empathy and understanding for each other, our customers and patients.

Collaboration means we work together as a team, based on mutual trust and respect.

Courage is about continuous learning, innovation and accountability.

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