Oferta pracy

Order Management with French


  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • Order processing and securing of wholesale and distribution

  • Close cooperation with different departments (i.e. logistics, accounting, sales, service, planning)

  • Recording and processing of customer complaints (damages, refusal of acceptance or shortages)

  • Preparing and managing credits

  • Processing of goods procurement and reservations (priority on advertisements and actions)

  • Clarifying differences including cause analysis in the area of ​​service

  • Monitoring returns process

  • Working with error lists about prices and other incompleteness

  • Reviewing consumer care process and managing customer inquiries

  • Processing the Hybris Webshop requests: activation of customers, translation in German or similar

  • Taking part in LEAN improvement projects (i.e. SAP Blue Heart continuous improvement)

Our requirements

  • University degree (at least Bachelor)

  • Proven track record of managing orders

  • Fluent French (both written and spoken)

  • Very good English

  • Knowledge of SAP or equivalent ERP systems

  • Perfect communication and problem solving skills

  • Ability to work under time pressure

  • Knowledge of logistics / supply chain

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • employee referral program

In this role:

In this role, you have the opportunity to

Coordinate the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales and others.

Apart from that, you will contribute to changing the team from a traditional order management team to a team that acts as an extension of sales team in the field, assisting them and the customers with part enquiries, providing historic sales data as well as detecting potential leads for the business. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.


Why should you join Domestic Appliances?

Philips’ Domestic Appliances purpose is simple yet powerful: helping people to turn their houses into homes. Through meaningful innovation, we improve the lives of people, helping them to lead healthier and happier lives every day.

We have incredible products, solutions and strong market foundations. As a leading player in domestic appliances, we offer sustainable products across kitchen appliances, coffee, air, garment and home care. The successful product ranges include the renowned Airfryer, Espresso Machine with LatteGo, the Perfect Care Elite steam generator, Air Purifier and SpeedPro Max vacuum cleaner. We are also known as Walita, Preethi, Saeco and Gaggia.

In Philips Domestic Appliances we work with contagious positivism. We believe that inclusion comes before diversity and all voices are heard. When you join our closely-connected and diverse team, you'll be joining a global family. Like all families, we grow together and support each other. In our drive for digital transformation success, we partner to grow and deliver. We celebrate our wins together.

Our company is headquartered in The Netherlands, and has innovation, manufacturing, and commercial centers across the globe, with presence in over 100 countries. We employ approximately 7,000 talented individuals who bring innovation to customers and consumers.

Our goal is for you to grow every day, and to support you to become the very best version of yourself. We are committed to providing the highest levels of consumer satisfaction, underpinned by our quality approach. We make conscious choices caring for people’s homes and our planet. We grow responsibly and sustainably.

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