Oferta pracy

ORR Senior Governance Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Undertake secretariat duties for the NFRMB, managing all aspects of the meeting (meeting agenda, quality of papers, thematic analysis of the NFR profile, minutes and actions) to ensure adequate oversight of the most material Non-Financial Risks

  • Coordinate and ensure the quality of submissions from ORR to Group governance forums, working with key subject matter experts across all 3LODs to ensure ORR governance papers and presentations are insightful and highlight key issues concisely

  • Ensure that all Resilience Risk and Operational Risk data (from the ORR Reporting and Analytics team) consistently feeds into the relevant governance papers and presentations.

  • Manage responses to information requests from Regulators, Internal/ External Audit etc.

  • Perform secretariat duties for the ORR Data Forum, recording actions and preparing high quality meeting notes.

  • Undertake ad hoc tasks as required, including preparation of briefing notes and presentations for the Group Head of ORR and conducting thematic analysis.

  • On a periodic basis, review the ORR Governance framework and lead on ad hoc projects to enhance / strengthen it.

  • Ensure all governance processes are managed as smoothly as possible ensuring adequate time for document submission and sign off.

Our requirements

  • Strong knowledge of Non-Financial Risk Management and governance frameworks

  • Excellent written and verbal communication skills, including the experience of preparing Board level reports and responding to regulatory requests.

  • Strong analytical and critical thinking skills.

  • Ability to influence, challenge and manage senior stakeholders across the three lines of defence

  • Ability to work under pressure and to tight deadlines, with minimal supervision, delivering outputs on time to a high standard.

  • BA or BS University Degree, professional certificate in one or more relevant specialist disciplines

What we offer

  • Long-term job in one of the largest banking and financial services organization in the world

  • Interesting path of career in an international organization

  • Language / Studies Reimbursement Scheme

  • Professional trainings

  • An environment where you will be given space to take ownership and accountability for your work

  • A Team of professionals that will help you develop & succeed

  • Exposure to all HSBC lines of business and markets

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

Global Operational and Resilience Risk (ORR) is a sub function of Group Risk. Its purpose is to make sure HSBC understands, and is in control of its non-financial risk position. In addition, the function provides resilience risk stewardship to global businesses, functions and entities we operate in.

The role holder will work alongside the Global Head of Operational and Resilience Risk (ORR) Assurance, Risk Steward Oversight, Capital, Behaviours and Framework and COO and the ORR Head of Governance in managing all risk governance activities across ORR, including management of ORR reporting to Group governance committees. This role supports the Non-Financial Risk Management Board (NFRMB), the most senior Non-Financial Risk (NFR) governance forum in the Group, which supports the Group Chief Risk and Compliance Officer’s (GCRCO) oversight of HSBC’s Non-Financial Risk (NFR) profile.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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