OTC Associate with French

Smith&Nephew Sp. z o.o.

Smith&Nephew Sp. z o.o.

Curie-Skłodowskiej 12



Your responsibilities

  • Contact customers to collect outstanding debt.

  • Coordinate customer’s queries with the relevant departments for dispute resolutions.

  • Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).

  • Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets.

  • Report current status and flag any potential risks to Credit Controller.

  • Support cash operations.

  • Maintain customer credit limit.

  • Perform blocked order release related activities.

  • Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.

  • Ensure compliance with collections policies and procedures.

  • Deliver training sessions for New Joiners on request

  • Lead daily meetings on request

  • Perform quality check

  • End-to-end understanding of the process and local specifics related to the countries in scope

  • Tower reporting metrics understanding

  • Prepare updates on results on Team Lead/Process Lead request

  • Update SOPs /manuals/work instructions on request

Our requirements

  • At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset)

  • Sound overview of end to end OTC operational and financial controls, business processes and reporting.

  • Proven record of process improvements

  • Fluent French (written and spoken)

  • Fluent English (written and spoken)

  • Excellent verbal and written communication skills.

What we offer

  • private health care | multisport card/my benefit platform | life insurance

  • subsidies for trainings and language classes | postgraduate studies

  • wellbeing programs | mentoring program | CSR programs

  • annual bonus | company stock saving plan | recognition program

  • employment stability | referral bonus

  • possibility of working remotely | flexible working hours


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • extra leave

  • mybenefit system

  • luxmed


As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

Smith&Nephew Sp. z o.o.

At Smith+Nephew, global medical technology company, we design and make technology that takes the limits off living, and we help healthcare professionals achieve the same goal. Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration and Courage.

Care means that we show empathy and understanding for each other, our customers and patients.

Collaboration means we work together as a team, based on mutual trust and respect.

Courage is about continuous learning, innovation and accountability.

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