Oferta pracy

OTC Collection Clerk/Senior Clerk with Spanish

ELECTROLUX POLAND

ELECTROLUX POLAND

aleja Powstańców Śląskich 26

Podgórze

Kraków

Your responsibilities

  • Perform collection process for Spanish entity: contact customers regarding overdue accounts and determine reasons for non-payment

  • Delivering high level of customer service: Analyses of situation on customer accounts

  • Following up on overdue accounts

  • Participating in resolution of unclear payments

  • Evaluating customer account and payment history

  • Supporting other team members in achieving team and individual goals

  • Elaboration of reports (periodical and upon request)

  • Regularly communicate with GSSO manager

  • Preparing process maps and desktop procedures, if needed. Updating procedures

Our requirements

  • University degree is desirable, preferably in Finance or related subject

  • Min. 1 year of working experience in customer service with specific experience in Collection, Query and Dispute Management, OTC

  • Good knowledge of OTC accounting principles, activities and processes

  • Fluent Spanish (written and spoken)

  • Good command of English, Other language would be an asset

  • Strong interpersonal and ability to communicate effectively both orally and in writing, excellent telephone manner

  • Good understanding of SAP would be an asset

  • Working knowledge of Ms. Office package

  • Efficient at working in fast paced environment and under stressful situations

  • Experience of working in a multicultural, international environment

What we offer

  • Stability of employment

  • Interesting job in an international environment

  • We’re famous for our friendly work atmosphere and work-life balance

  • Attractive social benefits package

  • Challenging tasks to encounter every day

  • Opportunities to raise professional qualifications and develop language skills

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • retirement pension plan

  • corporate library

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

You will be based in Krakow in a modern office setting with colleagues dedicated to central HR, Finance and IT services across Europe.

The main responsibility of this role is delivering high level of customer service in Collection activities for Spain: customer chasing, following on the customer's account, following and preparing daily reporting on business request.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on: https://www.linkedin.com/company/electrolux/life/b7f51e94-8a46-493c-8aeb-49208e457d91

ELECTROLUX POLAND

Unleash you potential and ensure financial stability in our company.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

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