Oferta pracy

OtC Operations Manager

Eurofins GSC Poland Sp. z o. o.

  • Ściegiennego 3, Katowice
    Katowice, Silesian
  • offer expired 4 days ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment

Eurofins GSC Poland Sp. z o. o.

Ściegiennego 3

Katowice

Your responsibilities

  • Manage the service delivery of 50+ two-level organization on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards

  • Ensure process compliance with Group Business Process Model

  • Ensure processes and operating procedures are clearly defined, documented and up-to-date

  • Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate

  • Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process

  • Implement internal control framework for processes in scope

  • Provide Senior Management with regular performance reporting

  • Be „face to the customer“ and manage relations with European Eurofins entities

  • Create friendly working environment which will attract and retain Talents

  • Support the ongoing Transition projects

Our requirements

  • Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment

  • Strong financial domain knowledge (OtC)

  • Experience in managing performance against Service Level Agreements

  • Experience in managing relation with customers (internal or external)

  • Ability to work and adopt to dynamic environment

  • Master Degree in Business/Finance/Accounting or equivalent

  • Fluent English (written and spoken)

  • High level of energy, drive and passion

  • Strong stakeholder management and presentation skills

What we offer

  • Key role in already well established yet still growing Delivery Centre

  • High independency in team building and shaping the processes

  • Direct contact with top management in multiple EU countries

  • Meaningful work towards process excellence

  • Friendly, open & people-caring culture in company (that brings value to the society/has meaningful mission)

  • Attractive remuneration and bonus package

  • Medical care & Multicafeteria benefits system

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

Eurofins GSC Poland Sp. z o. o.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

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