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OTC Specialist with French

Fresenius Medical Care EMEA GBS SP. Z O.O.

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment

Fresenius Medical Care EMEA GBS SP. Z O.O.

plac Nowy Targ 28

Stare Miasto


Your responsibilities

  • Contacting customers to clarify incoming payments details

  • Reviewing recipients accounts and preparing payment requests

  • Creating adhoc sales invoices in accordance with market requirements

  • Analyzing overdue invoices & follow up

  • Handle emails & outgoing phone calls (external customers and internally to account managers)

  • Collect and recover customer receivables and debt.

  • Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

  • Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts

  • When solving incidences (business critical), alignment with Local Business Partner as well.

  • Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented.

  • Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business.

  • Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge

  • Supports ongoing customer relationship management

  • Responsible that Service Level Agreements are met

  • Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)

  • Supports the integration process of new entities in regard to cash application & collections

  • Supports functional on-boarding of team members

  • Other activities and duties ordered by the immediate superior.

Our requirements

  • Professional education, Academic degree or equivalent diploma in relevant subject matter (Economics, Finance and Accounting, Polish Accountants' Association)

  • Work experience in order to cash teams (>3 year) (experience in the SSC environment will be an advantage)

  • Ability to work in a team

  • Ability to set priorities and self-manage high volume workload (Ability to work independently)

  • Good analytical skills with ability to organize and analyze data

  • Ability to work with ERP systems (knowledge of SAP will be an advantage)

  • Ability to work in Microsoft Office or related environment (in particular practical knowledge of MS Excel)

  • Fluency in the English language in the business environment (at least B2)

  • Additional language knowledge (different than Polish and English) will be an asset.


  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

Fresenius Medical Care EMEA GBS SP. Z O.O.

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

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