OTC Specialist

BASF Polska Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work

Your responsibilities

  • Represents ECMS in public relative to dunning and collection, including service providers such as collection agencies.

  • Tracks, reviews and analyzes blocked orders (incl. reasons and follow-ups with local Customer Service and Sales Team), as well as supports follow-up on overdues by proactive involvement of all interfaces and stakeholders.

  • Acts as escalation level for collection measures on important customers.

  • Supports to clarify payment discrepancies with customers.

  • Develops and leverages relationships with customers and partners to manage risk while facilitating sales.

  • Addresses customers and stakeholders' complaints professionally and timely.

  • Monitors, coordinates and performs quality checks and clean ups as well as provide proactive ideas and information, supporting tailormade regional monitoring and reporting.

  • Manages, maintains and ensures adherence of documentation of all procedures for internal and audit purposes, including compliance with ECMS requirements, policies, business guidelines and practices.

  • Proposes and implements approved process improvements.

  • Performs other tasks delegated by the superiors to achieve the aformentioned targets.

Our requirements

  • Master degree in Economics or Business Administration with focus on Finance or comparable education.

  • At least 3 years of professional experience in collection and receivable management.

  • Fluency in business English and German.

  • Finance and business-related experience is preferable.

  • Capability to understand technical background of functional requirements and willingness to develop and transfer knowledge.

  • Communicative skills at all levels in the organization and strategic and analytical thinking skills.

  • Experienced with MS Office and SAP – preferable S4/Hana.

What we offer

  • We stand out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card and transportation allowance.

  • You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses.

  • You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work.

  • At work, our values are important to us: innovation, openness, flexibility and attractivenes.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • coffee / tea

  • extra social benefits

  • pre-paid cards

  • redeployment package

  • sharing the costs of holidays for kids

  • opportunity to obtain permits and licenses

BASF Polska Sp. z o.o.

As a chemicals supplier to almost all industries, BASF will establish a standalone subsidiary dedicated to its Mobile Emissions Catalysts, Precious Metals Trading, Recycling, and related Products and Services business. The new group is referred to as BASF Environmental Catalyst and Metal Solutions and is wholly owned by BASF. BASF Environmental Catalyst and Metal Solutions will operate globally in over 15 countries and comprise of approximately 20 production sites and over 4,000 employees.

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