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OTPE (Operations Transformation and Process Excellence) Lead

  • Kraków, małopolskie
  • Kierownik
  • 04.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:
    OTPE (Operations Transformation and Process Excellence) Lead
    Location: Kraków
    Ref No: OTPE/L/12/2018

    Key Accountabilities:

    • Work in collaboration with stakeholders to develop and execute a transformation plan that leverages various methodologies, including appropriate Lean Six Sigma (LSS) tools and techniques, to drive a step change in operational efficiency and customer experience
    • Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
    • Develop a continuous improvement culture in the business service/function and other areas of the Bank and provide guidance and challenge to operational/front line units around their actual results
    • Maintain and ensure due observance of HSBC Internal Control Standards and Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators
    • Develop and deploy standardised operational processes across region to leverage the group’s global economies
    • Ensure that assignments are delivered using the appropriate technologies and tools including Group standards. Contribute to enhancing the Global methods, tools and standards
    • Work across Group Businesses and support functions in the region to create an organizational ‘momentum for change’ based around commonality of solutions and standardization of product and process.
    •  Work with management/senior management across Customer Groups and key stakeholders (Compliance, Audit, Fin, HR etc.) to constantly challenge ‘perceived wisdom’, to achieve buy-in for the recommended solution and its implementation approach, to evaluate the impact of change, and to ensure monetization of benefits
    • Proactively interact with delivery partners (Business Services and other support areas) to understand current state and go forward opportunities
    • Contribute to building a team of experts who work together to improve bank operations
    • Actively participate and establish a key role as part of the business service/function and other Bank areas senior management team in the country; the incumbent must be viewed by their leadership peers as key achieving their own service, operational and financial objectives


    • Experience (5+ years) in business consulting and/or successful change management & delivery
    • Knowledge and experience in using Six Sigma/Lean and Agile (certifications will be an asset)
    • Strong planning and project management skills
    • Proven track record in delivering and leading transformational projects and acting as a change champion
    • High commercial orientation with the fundamental objective to improve customer outcomes
    • Strong negotiation and influence skills. Ability to manage & engage multiple stakeholders, negotiate in situations of conflicting interests, matrix based environments and influence key decision makers in a positive manner
    • Proficiency in analysing data and drawing business insights / conclusions
    • Capability to maintain control, direction and motivation in an ever-changing environment
    • Strong leader / positive role model
    • Driving - setting stretching goals for self and team and delivering them with courage and tenacity
    • Ability to develop/coach individuals within a team
    • Highly effective and persuasive communication skills: verbal, written and visual.
    • Excellent English
    • Understanding & experience in Payments will be an asset

    We offer:

    • Being a part of a Team with exposure & engagement across all HSBC domains and markets
    • Cooperation within a highly diverse team of operations transformation & process excellence experts
    • A Team that will help you develop & succeed
    • An environment where you will be given space to take ownership and accountability for your work
    • Interesting career path in an international organization
    • Private health care, employees’ benefits

    You'll achieve more when you join HSBC.
    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]