Partner Servicing Specialist with French



Konstruktorska 13


MoneyGram is a leading global financial technology company that provides innovative money transfer and payment services to millions of consumers around the world.
MoneyGram products and platforms leverage cutting-edge technologies such as biometrics, artificial intelligence and distributed ledger technology to offer consumers a fast, secure and convenient financial connection to family and friends around the globe.
Whether it’s through the MoneyGram mobile app,, or any one of MoneyGram’s thousands of agent locations in more than 200 countries and territories, we connect consumers any way that is convenient for them.
MoneyGram leads the industry in compliance and is the only money transfer provider that requires customer ID for every transaction. We can proudly say no one else in the industry is as committed to protecting our customers as MoneyGram.
Partner Servicing Specialist with French Numer ref.: 134411
Job Summary

The Partner Servicing Specialist III manages the relationship with MGI’s Business Partners, and acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures provision of timely communication, information and resolution to Agents' inquiries, issues and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. Additionally, the Partner Servicing Specialist III will provide world-class Anti-Money Laundering, Fraud Prevention and Point-of-Entry (POE) Product training to agent partners via appropriate training mediums, including e-learning, teleconference, and virtual instructor-led technologies. The position supports the partner life cycle from on-boarding, changes in the relationship, and through termination of a partner.

Primary Responsibilities
  • Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve in-bound partners’ requests; follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Acts as a single point of contact for Agents for the whole servicing and training process that includes equipment shipping, AML and Fraud Prevention electronic training, products training, compliance documents collection and verification; regularly monitors the progress of training by monitoring the agent’s activities in the LMS system and provides support to Agents to ensure all issues relating to our training process are addressed.
  • Takes active part in all projects connected with equipment delivery (rollouts) as well as training; ensures all servicing and training related issues and delays are escalated as appropriate to minimize impact to the onboarding and training process timeline.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
  • Performs other duties as assigned.
  • BA/BS in Accounting, Business or related field or equivalent experience.
  • 1-2 relevant years’ experience preferred in account relationship management or customer servicing.
Essential Skills
  • Solid customer service orientation.
  • Very good knowledge of English.
  • Very good knowledge of French.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team-oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously
Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!

  • You become part of our open and truly multinational environment.
  • Your voice matters.
  • Build your career and continue your growth within different teams.
  • Focus on continuous learning.
  • Get involved in charitable activities.
  • Take care of your health and good physical condition!
  • Earn extra money.
  • Prepare for a secure retirement.
  • Find support when you need it.
  • Send money for free!

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