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Partner Servicing Specialist with German

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 07.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    At MoneyGram, it is our mission to bring family, friends, and loved ones together through our services. Whether it’s cash-to-cash, online or via mobile devices we integrate innovative technology to make sure people around the world have the freedom to make their dreams a reality.
    Partner Servicing Specialist with German
    Work Place: Warszawa
    59125
    Job Summary
     
    The Partner Servicing Specialist III manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.

     

    Primary Responsibilities

    • Interface with the MGI partners as first point of contact and resolution owner
    • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution
    • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction
    • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction
    • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view
    • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information
    Education
    • Completion Secondary school
    • BA/BS Degree preferred
    Experience
    • 1-2 relevant years’ experience

    Essential Skills

    • Solid customer service orientation
    • Very good knowledge of German language
    • Ability to identify issues and escalate to the appropriate contact
    • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment
    • Ability to conduct analysis/research
    • Solid detail orientation, problem solving and multi-tasking skills
    • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively
    • Ability to work with sensitive data with professionalism and confidentiality
    • Solid knowledge of MS office applications (Word, Excel, etc.)
    • Ability to work on several systems/programs simultaneously