Oferta pracy

Partner Servicing Specialist with Romanian

MoneygramO firmie

  • Warszawa, mazowieckie

  • Ważna jeszcze 3 dni
    do: 09 maj 2021
  • Umowa o pracę
  • Asystent

MoneyGram is a leading global financial technology company that provides innovative money transfer and payment services to millions of consumers around the world.


MoneyGram products and platforms leverage cutting-edge technologies such as biometrics, artificial intelligence and distributed ledger technology to offer consumers a fast, secure and convenient financial connection to family and friends around the globe.


Whether it’s through the MoneyGram mobile app, MoneyGram.com, or any one of MoneyGram’s thousands of agent locations in more than 200 countries and territories, we connect consumers any way that is convenient for them.


MoneyGram leads the industry in compliance and is the only money transfer provider that requires customer ID for every transaction. We can proudly say no one else in the industry is as committed to protecting our customers as MoneyGram.

Partner Servicing Specialist with Romanian
Workplace: Warszawa
114274

Job Summary

The Partner Servicing Specialist III manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.

Primary Responsibilities

  • Interface with the MGI partners as first point of contact and resolution owner.
  • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution.
  • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
Education
  • Completion Secondary school.
  • BA/BS Degree.
Experience
  • 1-2 relevant years’ experience.
Essential Skills
  • Solid customer service orientation.
  • Very good command of Romanian.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.
Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
  1. You become part of our open and truly multinational environment.
  2. Your voice matters.
  3. Build your career and continue your growth within different teams.
  4. Focus on continuous learning.
  5. Get involved in charitable activities.
  6. Take care of your health and good physical condition!
  7. Earn extra money.
  8. Prepare for a secure retirement.
  9. Find support when you need it.
  10. Send money for free!
more details available on our company profile : https://pracodawcy.pracuj.pl/moneygram,28398

MoneyGram is a leading global financial technology company that provides innovative money transfer and payment services to millions of consumers around the world.


MoneyGram products and platforms leverage cutting-edge technologies such as biometrics, artificial intelligence and distributed ledger technology to offer consumers a fast, secure and convenient financial connection to family and friends around the globe.


Whether it’s through the MoneyGram mobile app, MoneyGram.com, or any one of MoneyGram’s thousands of agent locations in more than 200 countries and territories, we connect consumers any way that is convenient for them.


MoneyGram leads the industry in compliance and is the only money transfer provider that requires customer ID for every transaction. We can proudly say no one else in the industry is as committed to protecting our customers as MoneyGram.

Partner Servicing Specialist with RomanianNumer ref.: 114274

Job Summary

The Partner Servicing Specialist III manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.

Primary Responsibilities

  • Interface with the MGI partners as first point of contact and resolution owner.
  • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution.
  • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
Education
  • Completion Secondary school.
  • BA/BS Degree.
Experience
  • 1-2 relevant years’ experience.
Essential Skills
  • Solid customer service orientation.
  • Very good command of Romanian.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.
Your future is in your hands. When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
  1. You become part of our open and truly multinational environment.
  2. Your voice matters.
  3. Build your career and continue your growth within different teams.
  4. Focus on continuous learning.
  5. Get involved in charitable activities.
  6. Take care of your health and good physical condition!
  7. Earn extra money.
  8. Prepare for a secure retirement.
  9. Find support when you need it.
  10. Send money for free!
more details available on our company profile : https://pracodawcy.pracuj.pl/moneygram,28398

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