Oferta pracy

Partner Servicing Specialist with Spanish

MoneygramO firmie

  • Warszawa, mazowieckie

  • Ważna jeszcze miesiąc
    do: 13 lut 2021
  • Umowa o pracę
  • Specjalista (Mid / Regular)
MoneyGram is a global provider of innovative money transfer and payment services. Our mission is to connect friends and family throughout the world anyway that is convenient by providing a reliable financial connection for life's essentials and daily needs. Our services have the ability to positively impact millions of lives every day
Partner Servicing Specialist with Spanish
Workplace: Warszawa
107697
The Partner Servicing Specialist manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.
Primary Responsibilities
  • Interface with the MGI partners as first point of contact and resolution owner.
  • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution.
  • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
Education
  • BA/BS Degree preferred.
Experience
  • 1-2 years’ of relevant experience.
Essential Skills
  • Very good knowledge of English and Spanish.
  • Solid customer service orientation.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.
  • Openess to work from 3 p.m. to 11 p.m.
  • Openess to work during weekends may be required.
MoneyGram is a global provider of innovative money transfer and payment services. Our mission is to connect friends and family throughout the world anyway that is convenient by providing a reliable financial connection for life's essentials and daily needs. Our services have the ability to positively impact millions of lives every day
Partner Servicing Specialist with SpanishNumer ref.: 107697
The Partner Servicing Specialist manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.
Primary Responsibilities
  • Interface with the MGI partners as first point of contact and resolution owner.
  • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution.
  • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
Education
  • BA/BS Degree preferred.
Experience
  • 1-2 years’ of relevant experience.
Essential Skills
  • Very good knowledge of English and Spanish.
  • Solid customer service orientation.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.
  • Openess to work from 3 p.m. to 11 p.m.
  • Openess to work during weekends may be required.

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