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Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

parts orders & logistics coordinator

Randstad Polska Sp. z o.o.

  • Gdańsk, pomorskie

  • ogłoszenie wygasło miesiąc temu
  • Specjalista (Mid / Regular)

The position will support the FLUs or customers with order management activities or any queries during the order to delivery process, including returns and claims as well as any task required to meet defined logistics service standards.

parts orders & logistics coordinatorNumer ref.: /518/07/2021/DH/80230

your tasks

  • Support the organisation & customers with manual order changes and/or any queries related to order creation, delivery status or invoicing
  • Motivate customers to use the Webshop, but create manual parts orders and confirmations if required
  • Support and process FLUs & customers with parts claims and possible returns (approvals). Propose actions to reduce these
  • Support customers/carriers with request for freight price checks & quotes and documents like LOA, POA, BMSB
  • Motivate FLUs and customers to use the case management system correctly for any query
  • Regular check the systems for blocked orders and issues with confirmations, shipments, invoices etc.; SAP housekeeping
  • Be the first point of contact for customers, entrusted to you
  • Support RTM changes and needed system changes for assigned countries/customers
  • Support procurement team with any inbound transport related queries
  • Work as a team with other Parts Orders & Logistics coordinators and act as back up in case of absence; Joined responsibility to actively open and timely close cases in the team queues

Working together with

  • Customers/Importers/Dealers/FLUs
  • Other BL Services teams
  • Sales & Marketing area heads, dealer management
  • EDC & Carriers
  • CBS, including external TMS partner(s)

what we expect

  • Suitable educational background on technical and commercial subjects
  • Experience in service logistics or sales & marketing in the industry and understanding of load handling business and technical product knowledge preferred
  • Proficiency in Google Suite, Microsoft Office required; SAP preferred; Case management systems experience a merit
  • Ability to work in an international business environment and team
  • Results and achievement driven and eager to create long term relationships
  • High integrity and excellent interpersonal communication skills
  • Fluent in English

what we offer

  • Taking part in creating new customer experience support centre with long term perspectives 
  • Being a part of knowledge sharing process internationally
  • A challenging position in a global organisation with a variety of interesting tasks in growing business and a changing environment 
  • Supportive workplace and development possibilities while taking part in internal corporate projects 
  • Multiple occasions to implement your ideas for improvements
  • Wide range of benefits (Medicover Healthcare package, Multisport card or AXA Life Insurance)
Agencja zatrudnienia nr wpisu 47

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