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Pathways Operations Leadership Program: Operations Manager, Customer Fulfillment

Amazon Europe Core

  • Lubusz

    Lubusz
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
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Your responsibilities

  • Develop your managers to become the next Amazon Leaders

  • Create and nurture recognition and communication among your team to establish a great work culture.

  • Provide motivation to your team with responsibility for planning and effective allocation of resources during the peak season.

  • Lead improvement projects (Kaizen) to streamline activities and drive up performance and quality

  • Maintain Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on -site

  • Develop standard operating procedures for the business teams

  • Direct accountability for setting and meeting operational goals, strategic planning and forecasting

  • Resolve complex problems that affect customers with innovative solutions

  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance and Human Resources, to develop plans to meet business objectives

Our requirements

  • You are currently enrolled in, or a 2020-2024 graduate of an MBA/MSc/M Eng/PhD university course, and available for full-time work in 2023

  • You have 3 to 10 years of professional experience (excluding internships)

  • You are fluent at B2 Level or higher in both English and the local language of your requested location (France, Spain, Germany, Italy, Poland or Czechia)

  • Strong oral and written communication skills

  • Flexibility to working in shift patterns which may include nights and weekends

  • Analytical skills and sound business judgment

  • Stakeholder management skills at varying levels of seniority

Optional

  • Demonstrable leadership ability in a managerial position

  • Minimum of 5 years of working experience (excluding internships)

  • Proven ability to consult others to achieve consensus

  • Strong decision-making skills based on sound reasoning

  • Previous experience in setting, monitoring and improving KPIs, or similar metrics

  • A successful track record of supporting both internal and external customers

  • Knowledge of Lean, Six Sigma or Kaizen techniques and methodologies

What we offer

  • Be on a fast track to senior management

  • Empowerment to lead and inspire a team of up to 500 individuals from Day 1

  • The guaranteed support of the Pathways leadership and our extensive Pathways community through a mentoring program

  • The freedom to exercise your unique set of transferable skills and life experiences within our peculiar Amazon Operations ecosystem

  • A platform to deliver on projects with tangible results

  • The opportunity to make a visible impact at a regional level

  • The opportunity to join one of our many affinity groups

  • In addition to a competitive remuneration package comprising salary, bonus and stock, we offer a wide range of benefits which vary by location including but not limited to:

  • A relocation package if you've to move more than 80km away

  • An Employee Discount Code

  • Family care benefits

  • Life insurance

  • Employee Assistance Program providing free confidential support encompassing mental health, life events, everyday living and financial matters

  • Medical Benefits abroad when embarking on international business travel

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

A day in the life

Starting as an Area Manager, you will gain the experience and skills needed to grow as a Pathways Operations Manager. You’ll then progress to the Pathways Senior Operations Manager position, ultimately scaling up to become a future Amazon General Manager or Director. Exposure to these leadership opportunities at Amazon will result in life-changing lessons and drive you to accomplish great things. You will take on progressive assignments specifically designed to leverage your leadership skills, develop your business awareness and test your analytics capability. You will engage in continuous improvement projects throughout the course of the program in order to gain efficiencies and productivity in your assigned area of responsibility.

The Pathways Operations Manager role is a critical position that delivers a huge impact on both customer experience and bottom-line performance within our Fulfilment Centers, Delivery Stations or Sortation Centers. You will be given a real opportunity to shape your area with ideas that can be rolled out across the Amazon Operations network.

Amazon Europe Core

Why Amazon?

Since our beginnings in 1995, Amazon has been pushing the boundaries of possible further and further. Whether it’s exploring successful new business lines, pushing our technology and processes to get the very quickest delivery times for our customers or delivering record volumes, Amazon has achieved incredible feats in defining industries.

Our journey to become the Earth’s most customer-centric company is one full of exciting innovation, pace and change. From the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional in what we do. Our employees move this business forward and hiring great people allows us to continually set records.

Come and join us in building our future!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

All employees working directly for or on behalf of Amazon must apply through jobfinder/amazon.jobs using their internal email address.

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