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Payments Investigations Executive – with German

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Activities that involve and are not limited to Investigation of Outward Payments (Single Manual Payments – domestic and international, Bulk Manual Payments, Semi-automated Payments – Repair), Inward Payments, Commercial Bills, Payment Charges, Payments Reconciliations

  • The role requires contacting foreign banks using SWIFT messages

  • Communicate with other teams via mail/phone

  • Acquire and update knowledge on procedures and products

  • Ensure that each work is completed in accordance with established procedures and standards.

  • Identify and escalate potential showstoppers

  • Support achievement of team objectives

  • Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked

  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

  • Contribute to the creation of a supportive work environment driven by people centric values

  • Support for Business Partners in multiple countries

Our requirements

  • Atention to detail

  • Strong Relationship building skills

  • Self-motivated and able to work under minimal supervision

  • Good team player

  • Computer literacy

  • Fluent English

Optional

  • Professional experience in shared services environment would be an asset

  • General knowledge of Payments and SWIFT communication channel would be an asset

  • Knowledge of any other language would be considered as an asset ( German preferred but other languages will be taken into account )

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings in Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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